A
Call Intelligence
Rithvik with Bharath Kumar — Feb 15, 2026 20:19
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
50% into call
Pitch Approach
Service-oriented
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
0:46 (46s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
16
Rep Words / Customer Words
84 / 58
Rep Longest Monologue
8s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 0.8s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Temporary stay in Chennai
naan chennaikku temporary-aa thaan vandhen. naan next time varumbodhu munnaadiye call panni naan ungalukku solluren.
|
logistics | Customer | Yes | information provision | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Neutral | Customer was inquiring if a DEXA scan could be done today. |
Key Moments
300:16
Maintenance Explanation
Rep informs customer that no services are available today due to power shutdown, preventing an immediate sale.
00:27
Customer Travel Disclosure
Customer reveals they are only in Chennai temporarily, shifting the lead from 'immediate' to 'future'.
00:37
Direct Contact Provision
Rep ensures the customer has a direct way to reach him, bypassing the IVR for future ease.
Discovery Questions
1
Q1
innaikku dexa scan panna mudiyumaannu ketkittu irukkaanga (Asking if they were inquiring about a DEXA scan today)
Trust Signals
2
Customer shares that they are in Chennai temporarily
Customer agrees to save the contact number
Resistance Signals
1
Customer declines immediate booking due to travel constraints
Topics Discussed
DEXA Scan
Maintenance/Power Shutdown
Appointment Scheduling
Travel/Location
Contact Information
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity and inquiry. |
| Middle | 2 | negative | Customer learns service is unavailable due to maintenance. |
| Closing | 3 | neutral | Customer agrees to save number and call back later. |
Call Transcript
Click to expand
Speaker 1
0.19s
Hi, if you record your name and reason for calling, I'll see if this person is a Hello?
Speaker 0
5.71s
hello.
Speaker 1
6.79s
Okay?
Speaker 0
7.33s
halo sir dis is bharat from i go.
Speaker 1
9.59s
oke?
Speaker 0
10.01s
recently you trying to contact us. that's why i give you the call back sir.
Speaker 1
13.75s
aa illa innaikku dexa scan panna mudiyumaannu ketkittu irukkaanga.
Speaker 0
16.21s
innaikku vandhu anga power shut down maintenance work pandradhunaala innaikku endha service-um edukkala sir naanga.
Speaker 1
22.49s
Okay okay okay.
Speaker 0
23.45s
ungalukku vena adutha appointment eppa venunna neenga sollunga naan book panni kuduthuren sir.
Speaker 1
27.75s
illa naan ungalukku confirm panren. naan chennaikku temporary-aa thaan vandhen. naan next time varumbodhu munnaadiye call panni naan ungalukku solluren.
Speaker 0
33.25s
o okay sir. indha number-ai neenga save pannikkonga. adhu IVR number.
Speaker 1
37.51s
okay okay.
Speaker 0
37.95s
Neenga enna number-la direct-aa call pannunga. En peru Bharath sir. Neenga sir even IOL-la endha doubt venumna indha number-ku call pannikalaam. Okay-ngala? Thank you. Thank you.
Speaker 1
40.99s
Sure.
Speaker 1
43.71s
Okay okay. Thank you.
Speaker 1
45.27s
Thank you.