A
Call Intelligence
None with Bharath Kumar — Jan 28, 2026 15:26
Deal Lost
Warm
Call History
7 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/Malayalam
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:13 (14s)
Primary Language
Tamil
Secondary Language
Malayalam
Code Switching
High
Total Speaker Turns
7
Rep Words / Customer Words
16 / 15
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:03
Customer data request
The customer asks for specific data records under his name for the current month.
Trust Signals
1
Customer is comfortable asking for his personal data records.
Topics Discussed
Data retrieval
Personal records
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct inquiry about data. |
| Closing | 2 | neutral | Agreement to wait for the data. |
Call Transcript
Click to expand
Speaker 1
0.89s
Hello.
Speaker 0
1.11s
Hello
Speaker 1
2.21s
Kolunnu.
Speaker 0
3.97s
Bro ennodu peril ennanna irukku indha maasathil andha data venum bro
Speaker 1
7.37s
Aa vandhu eduthu vandhu enikku ekappetta veliyirikkum appuram eduthu vandhu
Speaker 0
11.73s
Sari okay.
Speaker 1
12.03s
Sari okay.