A

Call Intelligence

None with Bharath Kumar — Jan 27, 2026 15:19

Deal Lost Warm
Customer None
Phone +917502653619
Rep Bharath Kumar
Team Sales
Date 2026-01-27 15:19
Duration 2:10
Source None

Call History

7 attempts
Total Attempts7
First CallJan 24, 2026
Last CallFeb 20, 2026
Total Talk Time5.2 min
Other RepsNivitha
Rep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
3.0/10
Technical Quality
4.0/10

Active Alerts

2
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

!

No Rapport or Discovery: Bharath Kumar

Bharath Kumar skipped both rapport building and needs discovery on call with None.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 7
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Partial
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality Fair
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 5% into call
Pitch Approach Product-centric
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 2:10 (131s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 34
Rep Words / Customer Words 112 / 128
Rep Longest Monologue 6s
Customer Longest Monologue 6s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 0
Handling Rate
0%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
Lack of discount
Adhu rendum serthu package bro, adhu discount-laam kidaiyaadhu.
 price Rep Yes policy reference Average

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
ioa / io agent package Customer 59900.00 Skeptical A new full package created in Dec 2024.
ias data Rep -- Interested Customer mentions full data dots.

Key Moments

3
00:24
Price Reveal
Agent reveals the 59,900 price point for the full package.
00:42
Discount Denial
Agent firmly states that no discounts are available for this specific package.
01:23
Calculation of Extra Costs
Customer calculates a 5% extra cost (900 INR) for a specific configuration.

Trust Signals

1
Customer knows specific names like Ashok and Bharathar

Resistance Signals

2
Enna discount-la vachu kudutthaan sir naan kekkuren sir
Discount-e varaadhu idhu

Confusion Signals

1
Iyo age-nu onnu create pannanumma appadinaa?

Topics Discussed

IOA Package Pricing (59,900) Discounts IAS Data Internal Staff (Ashok, Bharathar)

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking about specific offers.
Middle 2 neutral Questioning the lack of discounts and the new package structure.
Closing 3 neutral Calculating costs and extra percentages.

Call Transcript

Click to expand
Source File +917502653619 27-1-2026, 3-19-9pm.mp3
Transcript +917502653619_27-1-2026,_3-19-9pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19050