A
Call Intelligence
None with Bharath Kumar — Jan 24, 2026 21:06
Deal Lost
Cold
Call History
7 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
8.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
other
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Informal
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:21 (81s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
32
Rep Words / Customer Words
68 / 114
Rep Longest Monologue
5s
Customer Longest Monologue
11s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Feasibility
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technical difficulty
poda edit panni maathuradhula romba kashtam
|
feasibility | Rep | Yes | delayed commitment | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| invoice editing | Customer | 10000.00 | Committed | Customer wants an address added to an existing invoice. |
Key Moments
300:12
Offer of 10,000 INR
Customer offers a significant amount of money for a simple document edit.
00:42
Rep's hesitation
Rep explains that editing the invoice is difficult.
01:08
WhatsApp Agreement
The call concludes with a transition to a different communication channel.
Trust Signals
2
Offering a large sum of money (10k) for a small favor
Informal 'Bro' address
Resistance Signals
1
Rep initially says it's difficult to edit
Topics Discussed
Invoice editing
Personal savings
Salary
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks for help immediately. |
| Middle | 2 | neutral | Customer offers money to get the task done. |
| Closing | 3 | neutral | Agrees to send details on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 1
2.41s
Hello
Speaker 0
3.59s
Bro oru help adha panna mudiyuma mudiyaadhaannu sollunga.
Speaker 1
7.93s
Oru thadavaagum.
Speaker 0
9.33s
Selavu naan tharen pathu roopai anuppichu varen naanu.
Speaker 1
12.09s
Pathaayiram anuppichadha paarkkiren.
Speaker 0
13.77s
Sari nijamaa anuppiduvom naan.
Speaker 1
16.01s
Pathaayiram adhudha paathuttu solren.
Speaker 0
18.53s
Sari, appadiye line-la iranguranum.
Speaker 1
20.17s
Ae avvalavu kaasu athrukkida nee?
Speaker 0
22.47s
Bro pathaayiram sambalam kaasu appadiye vachundu irukken selavu pannaama.
Speaker 1
25.67s
Innumada innumada thirukkira kaalathu.
Speaker 0
28.41s
Aama bro, enakku enna irukku selavu?
Speaker 1
31.03s
Veettukku kodukkaama vachirunthaa irukku.
Speaker 0
32.67s
Oru invoice irukku bro, adhula vandhu verum per mattum potturundhaanga, adhoda serthu address-oda serthu udane kekkuraanga, ippo ippo pona mudiyalaam.
Speaker 1
42.53s
Ippa poda mudiyaaduda, vera paarthu solrenna paarkkalaam, poda edit panni maathuradhula romba kashtam.
Speaker 0
48.35s
Laptop irundha panna mudiyala ungalala?
Speaker 1
50.93s
Aa.
Speaker 0
51.83s
Naalaikku panna amount panni thara mudiyuma?
Speaker 1
54.11s
Naalaikka?
Speaker 0
54.87s
Aa.
Speaker 1
56.87s
Saringa anuppichu vidu paakkuren.
Speaker 0
59.71s
Adhukkunnu innaikku mudinja innaikke kuduthuradhu nalladhu bro, adhukku mudiyalainna dhaan naalaikku naan paakkurenda.
Speaker 1
62.67s
Naan paakkurenda.
Speaker 0
65.93s
Padukkumbodhu.
Speaker 1
66.41s
I D Park-ku pogumbodhu naan paakkuren.
Speaker 0
68.19s
Sari naan anuppuren paarunga WhatsApp.
Speaker 1
69.67s
Adhaan invoice number anuppichathu, adhaan invoice number.
Speaker 0
71.73s
Enna vayasu theriyalaam enna vayasu vitturen naanu adhukkulla.
Speaker 0
75.19s
Mm.
Speaker 1
76.17s
Mm mm.
Speaker 0
80.83s
Aamichitta?