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Call Intelligence

None with Bharath Kumar — Feb 13, 2026 11:17

Deal Lost Warm
Customer None
Phone +917448800993
Rep Bharath Kumar
Team Sales
Date 2026-02-13 11:17
Duration 5:14
Source None

Call History

3 attempts
Total Attempts3
First CallFeb 13, 2026
Last CallFeb 13, 2026
Total Talk Time12.9 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
75.0%
Personalization
8.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Neutral/Inquisitive
Budget Sensitivity Moderate
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 15% into call
Pitch Approach Service-led
Closing Attempt Yes
Closing Technique other
Call Ending natural_end

Call Structure

Duration 5:14 (314s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 108
Rep Words / Customer Words 642 / 318
Rep Longest Monologue 16s
Customer Longest Monologue 9s
Silence Gaps (>2s) 2 (max 2.4s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Service Fit

Objections

1
Objection Category Raised By Handled Technique Quality
Is this a spa?
Actually cosmetology related-aa illa naan vandhu spa ketkuren.
 service fit Customer Yes pivot to medical-grade benefits Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
carbon facial / hydro facial Customer -- Interested Alternative to general spa services
iv glutathione / anti-aging Customer 8500.00 Positive Main medical treatment discussed
supplements Customer -- Interested Supportive care for liver and skin

Key Moments

4
00:31
Location Match
Customer realizes the center is very close to her home (Greenways Road), significantly increasing visit probability.
02:13
Price Disclosure
Agent quotes 8.5k per session and introduces package discounts.
03:30
Role Disclosure
Agent reveals she is a medical staff nurse, which visibly increases the customer's trust and interest in technical details.
04:21
Glutathione Explanation
Detailed medical explanation of anti-aging and organ protection benefits.

Discovery Questions

3
Q1 Entha maadhiri neenga expect panreenga?
Q2 Massages kekkureengala?
Q3 Vera edhavadhu doubts irukkungala?

Trust Signals

2
Asking for the agent's name (Reshma)
Asking about the agent's department/role

Enthusiasm Signals

2
Confirmation of proximity to the center
Definite commitment to visit

Resistance Signals

1
Initial confusion about whether it is a spa or a clinic

Confusion Signals

2
Misunderstanding 'phototherapy' as 'photophotology'
Uncertainty about the specific brand 'Liver Bio'

Topics Discussed

Carbon Facial Hydro Facial PRP Procedure Glutathione IV Liver Bio Supplements Anti-aging Massages Pricing and Packages

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly confused about the previous conversation topic.
Discovery 2 neutral Asking specific questions about spa vs. medical services.
Pitch 3 neutral Engaged with the explanation of Glutathione and anti-aging.
Closing 4 positive Agrees to visit and thanks the agent.

Call Transcript

Click to expand
Source File +917448800993 13-2-2026, 11-17-19am.mp3
Transcript +917448800993_13-2-2026,_11-17-19am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19047