A
Call Intelligence
None with Bharath Kumar — Feb 13, 2026 11:08
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Technical
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
7:10 (430s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
108
Rep Words / Customer Words
842 / 215
Rep Longest Monologue
42s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 13.0s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Safety/Trust
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Side effects
Side effect edhuvum illaingala?
|
safety | Customer | Yes | social proof / experience | Good |
|
Brand Awareness/Safety
use pandradhukku munnaadi konjam aware-aa use pannalaamla adhanala kekkuren
|
credibility | Customer | Yes | transparency | Excellent |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| glutathione iv (megaglutotherapy) | Rep | -- | Interested | Main treatment discussed for skin brightening and liver health. |
| vitamin c (high dose) | Rep | -- | Positive | 12.5g dose explained for inflammation reduction. |
| nac (n-acetyl cysteine) | Rep | -- | Interested | Anti-aging component of the IV drip. |
| foot reflexology / spa | Rep | -- | Interested | Cross-sell mentioned as something to do during the IV drip. |
Key Moments
400:49
Language Switch
Agent switches to Tamil, significantly improving rapport and customer comfort.
03:12
Absorption Explanation
Agent explains why IV is superior to oral supplements, establishing value.
05:27
Brand Clarification
Agent provides the specific brand name 'Livio Pharma', resolving a major trust hurdle.
06:55
Cross-sell Introduction
Agent introduces Spa and Foot Reflexology, increasing potential deal value.
Discovery Questions
3
Q1
You need the explanation of IV treatment-aa Ma'am?
Q2
Tamil thaane neenga?
Q3
Iron injection-a pathi kettinga?
Trust Signals
3
Asking for specific brand names
Inquiring about side effects
Asking about the duration of the procedure
Enthusiasm Signals
1
Asking about additional services like Spa and Foot Reflexology
Resistance Signals
1
Concern about brand safety ('aware-aa use pannalaamla')
Confusion Signals
1
Confusion over brand names initially (Bentan vs Livio)
Topics Discussed
IV Therapy
Glutathione
Vitamin C
NAC
Liver Health
Skin Brightening
Livio Pharma
Procedure Duration
Spa Services
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking information. |
| Technical Pitch | 2 | positive | Engaged with the explanation of Vitamin C and Glutathione. |
| Brand Verification | 3 | neutral | Asked specific questions about brand names (Livio Pharma) to ensure safety. |
Call Transcript
Click to expand
Speaker 0
0.67s
Hello.
Speaker 1
1.85s
Hello
Speaker 0
2.63s
Hello Ma'am.
Speaker 0
5.57s
Hello.
Speaker 1
5.79s
Hello
Speaker 0
6.47s
Hello Ma'am, this is Bharath from IO.
Speaker 1
8.75s
Ya, so ya, you try.
Speaker 0
9.45s
Ya you try to contact that side ma'am.
Speaker 1
11.69s
S sir
Speaker 0
12.35s
Ya, how many help you ma?
Speaker 1
14.05s
Aa sir, actually what is what about the IV treatment? Could you explain me?
Speaker 0
19.47s
You need the explanation of IV treatment-aa Ma'am?
Speaker 1
21.61s
Aa.
Speaker 0
22.41s
Iv means intravenous therapy ma'am. Okay. You need the which are the iv services we are providing right ma'am? Mmm mmm mmm. Ya we can provide the glutathione iv ma'am. Okay. Vitamin vitamin B, B complex.
Speaker 1
34.61s
Vitamin
Speaker 0
37.57s
And Mac Plus IV um um um before that no location ma'am, Aryapuram Aryapuram just wait a minute ma'am, okay um Tamil thaane neenga.
Speaker 1
49.59s
Aamaanga okay.
Speaker 0
50.23s
Aa ore nimisham.
Speaker 1
51.61s
Mm
Speaker 1
64.95s
Hello, hello, aa good morning ma'am, sollunga, good morning, sollunga, ma'am, iron injection-a pathi kettinga? Iron injection pathi ketkalainga, IV, oh sorry, IV-ya? Ma'am, IV vandhu IV megaglutotherapy irukku ma'am, adhula vandhu vitamin C, NAAC, Gluta.
Speaker 0
83.13s
Podurom Ma'am.
Speaker 1
83.13s
Podurom Ma'am immunity booster vandhu Vitamin C, Naq, NAC, NSL sixteen podurom Ma'am.
Speaker 0
84.35s
Om.
Speaker 0
88.27s
Okaynga.
Speaker 1
89.27s
So metabolic booster vandhu vitamin C, Naq, L-carb, B twelve maam. Okenga. Ippo Glutathione vandhu namma enna use panromnga?
Speaker 0
96.53s
Ippo
Speaker 1
99.85s
Glutathione puriyalai maa sorry. Glutathione ivi enna glutathione enna product use kannanum?
Speaker 0
102.55s
Mm mm.
Speaker 1
106.43s
Ma'am idhu vandhu Bentan-nu sollittu naanga regular-aa vaangura product dhaan Ma'am adhu eppavume adhu angadhaan vaanguvom purchase pannuvom. Okay Bentan something andha product name varum Ma'am.
Speaker 1
117.73s
Aa brand name andha idhula dhaan vaangittu irukkom, adhudhaan oru aaru vandhu MG varum ma'am, oru voile moonu voiles poduvom ma'am, aaru vandhu MG poduvom ma'am glutathione.
Speaker 0
118.03s
Aa brand name.
Speaker 1
126.47s
Okaynga, single shotungala?
Speaker 0
126.93s
Avangilum short
Speaker 1
129.07s
Sari naan single kaattu ma'am actually vandhu eppadinna pannirendu weeks-ku advice pannuvom ma'am weekly once edukkira maadhiri so vitamin C vandhu pannirendu point aindhu grams add pannuvom.
Speaker 0
129.89s
Mm.
Speaker 0
133.63s
Avangalukkira maadhiri.
Speaker 0
134.73s
Mm-hmm.
Speaker 1
139.23s
Plus NSE vandhu ondru gram glutathione aayirathu enbadhu mg ma'am.
Speaker 0
139.83s
Okay.
Speaker 1
143.91s
Weekly once maam.
Speaker 0
143.93s
Weekly once maam.
Speaker 1
145.57s
Mm mm mm mm twelve sections pannungalaa? Aamaanga Ma'am twelve sections Ma'am like three months andha maadhiri varum.
Speaker 0
150.37s
Oh
Speaker 1
151.69s
So idhu namakku maina vandhu inflammation kammiyaaguradhukku dhaan ma'am focus pannuvom liveroda inflammation vandhu nalla kammi pannanum glutathione eduthal.
Speaker 0
151.73s
Ithu.
Speaker 0
159.29s
Adhaan sir.
Speaker 1
159.31s
Adhaan same time stressai kammi pannum skin brightening kodukkum maam.
Speaker 0
162.89s
Mm mm mm mm.
Speaker 1
164.29s
Ippo together-aa serthu namma vitamin C adhigama dose koduthu pottuttu irukkom.
Speaker 0
168.69s
Okay okay okay.
Speaker 1
169.69s
Normala vitamin C vandhu ella idathulayum rendu grams, aindhu grams andha range-la vandhu poda maattom. Indha alavukku poda maattom. Vitamin C vandhu cellular inflammation-a nalla reduce pannum. Adhanala week andha week-ku sariyaa week per day-ku vandhu rendu grams base panni oru week-kku thevaiyana vitamin C vandhu oru dose-laye koduthudrom.
Speaker 0
172.63s
Aamaa andha engalukku poda maattom.
Speaker 0
175.21s
Mm mm.
Speaker 1
185.29s
So vandhu namma vandhu enbadhu kudukkuroma?
Speaker 0
185.31s
Mm so vandhu
Speaker 1
188.33s
Irandu point aindhu grams ma'am, irandu point aindhu grams okay okay.
Speaker 0
188.73s
Avlo
Speaker 0
190.69s
Okay okay.
Speaker 1
192.27s
Adhu appadi edukkuradhunaala onnum problem illa. Illa illa illa ma'am, adhu edukkuradhunaala problem onnum illa. Idhu vandhu nammalukku fast action irukkum ma'am. Vitamin C vandhu namma IV-yaa potta namma ippa oral-aa edukkuradhu vandhu romba slow absorption ma'am adhu.
Speaker 0
192.39s
Athu appadi
Speaker 0
194.93s
Aa
Speaker 0
196.59s
Okay.
Speaker 0
198.13s
Mm-hmm.
Speaker 1
205.13s
Aamaanga so idhu pass absorption maam.
Speaker 0
206.47s
Aa
Speaker 1
208.37s
Side effect edhuvum illaingala? Illainga Ma'am idhula enna niraiya perukku pottuttu irukkom.
Speaker 0
209.73s
Aa
Speaker 1
213.05s
Okay okay, indha complaints ellaam edhuvaraikkum vandhadhu illa Ma'am.
Speaker 0
213.17s
Okay okay.
Speaker 1
216.09s
Mm mm actually vandhu thousand two hundred vandhu government approvalngala.
Speaker 0
216.69s
Actually
Speaker 1
220.93s
Ettu aayirathu aindhu mg ma'am, so glutathione ettu aayirathu aindhu mg basic actually idhudhaan vandhu health wise follow pandradhu.
Speaker 0
222.53s
So blue color.
Speaker 0
227.21s
Sare peru.
Speaker 1
227.21s
Niraiya per activists ellame adhigama dose eduppanga, adha namma follow panradhu illa ma'am. Idhudhaan actual dose kudukkurom, weekly once-ndradhunaala idhu correct-aana dose ma'am. Okay okay okay-nga, andha NACL-nu sonneengalla, indha style system vandhu anti-aging ma'am adhu.
Speaker 1
244.47s
Okay adhuvume vandhu same brand.
Speaker 0
245.33s
Adhu.
Speaker 1
248.27s
Benthal aa illa illa ma'am adhellam vera vera brand ma'am Livoli vera vera brand ma'am.
Speaker 0
248.65s
Aa
Speaker 0
251.65s
Okay.
Speaker 1
253.87s
So namma regularly purchase panra idathula irundhu ellame purchase pannuvom, new brands edhuvume naanga idhu panradhu illa Ma'am.
Speaker 0
254.01s
Namma regular
Speaker 1
259.67s
Okay okay.
Speaker 1
262.55s
Adhu enna sonneenga adhu enna brand sonneenga?
Speaker 0
266.11s
Aa
Speaker 1
269.35s
Gluta-vum enna asthe system irukku onnonnu irukku.
Speaker 1
274.97s
One minute ma'am okay illa adhu use pandradhukku munnaadi konjam aware-aa use pannalaamla adhanala kekkuren. Ae okay okay one minute irunga ma'am that's okay.
Speaker 1
310.49s
Hello hello ma'am sorry ma'am glutathione vandhu indha bio livo bio-nnu oru pharmacy-la irundhu rendume vaangurom ma'am.
Speaker 0
312.99s
Aamaam.
Speaker 1
320.05s
Bluetooth 5 enna style system rendume ore brand dhaan ma'am. Ore brand enna sonneenga.
Speaker 0
325.89s
Daliyo
Speaker 1
327.29s
Livo L I V I O Pharma.
Speaker 1
332.51s
L I B B I O.
Speaker 1
338.03s
Okay aama aamaanga Ma'am, adhula irundhu rendu-me Gluta-vum adhula irundhu dhaan vaangurom Ma'am, andha brand idhu illa, indha brand dhaan vaangurom.
Speaker 0
339.17s
Aamaanga maamaa angane rendu.
Speaker 1
344.71s
Okay glutavum adhaan vaangureenga? Same brand same brand dhaan Ma'am.
Speaker 0
345.97s
Same brand.
Speaker 1
348.07s
Okaynga L S S Sainthum same brand idhula dhaan Ma'am Sainthumnu sollittu adhuvum idhe brandla dhaan Ma'am vaanganum.
Speaker 0
350.33s
Hello
Speaker 1
356.05s
Okay okay okay idhu rendume nalla result-u I mean neenga kuduthuttu irukkeenga appadi solli idhudhaan Ma'am naanga kuduthuttu irukkom.
Speaker 0
359.29s
Koduthuttu irukkeenga.
Speaker 1
362.73s
Okay ippo oru ondru and half rendu years idhudhaan kuduthurundhom idhukku munnaala Venture-nu sollittu oru Kerala idhu adhu vandhu vera idhu brand use pannittu irundhom.
Speaker 0
362.79s
Okay ippo.
Speaker 1
369.23s
Mm mm mm, ippo almost oru one and a half, two years-aa indha brand dhaan ivangakitta irundhu dhaan naangal purchase panni vaanguromo?
Speaker 0
375.09s
Irukkai brand-aa vaangunna?
Speaker 1
375.09s
Indha brand dhaan vaangurom sari sari ippo vandhu neenga Gluta-vum mix panni I mean Gluta Vitamin C irubathu point aindhu andu NaCl.
Speaker 0
380.83s
12.5
Speaker 1
383.61s
One gram.
Speaker 0
383.63s
One gram.
Speaker 1
384.63s
Ellame togethera two fifty ml RLla mix panni koduthuruvomma.
Speaker 1
391.65s
Adhu vandhu evvalavu neram idhu pannum procedure evvalavu neram pogum andha first dose podumbodhu naangu aindhu minutes andha maadhiri aayidum ma'am.
Speaker 0
395.47s
Aa
Speaker 1
399.81s
So next dose ellaam podumbodhu muppadhu aindhu irandu naangu naangu minutes aagum because firstla vandhu namma test dose kuduthuttu start pannuvom.
Speaker 0
399.95s
Next.
Speaker 1
406.31s
Mm mm mm, adhukkappuram vandhu konjam ungalukku neenga adha adopt aayitteenganna konjam seekkirama mudichiduvom. Okay okay. So indha IV treatment pannurappa vera edhavadhu procedure irukku? Ungakitta spa adhu madhiri edhavadhu irukkudhungalaa? Spa ellam irukku ma'am. Nammakitta idhu IV podumbodhu neenga at the same time foot reflexology ellam eduthukkalam.
Speaker 1
424.41s
So andha idhu thaniya irukkama
Speaker 0
424.61s
Om
Speaker 1
426.73s
Football college irukku, spa irukku, cosmetologist irukkaanga ma'am. Akka ore nimisham, idhaan number naan thiruppi call panren, one minute.
Speaker 0
426.77s
Koottukkittu.
Speaker 0
430.09s
Aa