A
Call Intelligence
Nithin Pranav with Bharath Kumar — Feb 16, 2026 16:52
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Nithin Pranav.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Nithin Pranav. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
37% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:23 (24s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
16
Rep Words / Customer Words
48 / 26
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
Can we talk about it tomorrow?
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Positive | Confirming lead interest |
Key Moments
200:12
Interest Confirmation
Customer confirms they did show interest, validating the lead quality.
00:19
Callback Scheduling
Customer provides a specific 1-hour window, indicating high intent.
Trust Signals
2
Immediate confirmation of interest
Providing a specific time window for callback
Enthusiasm Signals
1
Repetition of 'i did' when asked about interest
Topics Discussed
IO 360 Program
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Confirmation | 2 | positive | Enthusiastically confirmed interest: 'yes sir i did i did ya'. |
| Closing | 3 | neutral | Politely requested a specific time for a callback. |
Call Transcript
Click to expand
Speaker 0
0.55s
Hello?
Speaker 1
1.05s
Hello.
Speaker 0
1.89s
halo sir.
Speaker 1
2.41s
Hello there.
Speaker 0
3.47s
Hello sir.
Speaker 1
4.65s
sollunga. hello.
Speaker 0
5.93s
so this is bharatam aivyo.
Speaker 1
8.53s
oke.
Speaker 0
9.27s
you recently showed interest in IO 360 program, right?
Speaker 1
12.17s
yes sir i did i did ya.
Speaker 0
13.89s
Ya idhula right time to talk with you sir?
Speaker 1
15.81s
Can we talk about it tomorrow?
Speaker 0
18.15s
Tomorrow which times are you?
Speaker 1
19.23s
any time between eleven to twelve.
Speaker 0
21.21s
ya definitely sir. i will give you the policy.
Speaker 1
22.37s
you in the public.
Speaker 0
23.33s
Yeah, thank you.