A
Call Intelligence
Vinith Krishna with Bharath Kumar — Jan 30, 2026 20:25
Deal Closed
Warm
Call History
12 attemptsRep Performance
9.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.5/10 and closed the deal with Vinith Krishna. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO GLYCINE 300GM
Deal Value
₹851
Purchase Date
Apr 02, 2026
Discount Offered
12.00%
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral to Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
80% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
1:32 (92s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
43
Rep Words / Customer Words
148 / 192
Rep Longest Monologue
7s
Customer Longest Monologue
13s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missed discount
we will give you twelve percent discount appadinnu vandhadhu... Appa nenachen sari enna namma Bharath ippo pannirukkaaru
|
price | Customer | Yes | compensation promise | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| supplements | Customer | -- | Positive | Inquiry about usage timing |
Key Moments
300:23
Discount Grievance
Customer brings up a 12% discount message received after purchase, creating a potential trust issue.
00:53
Resolution Promise
Rep retains customer loyalty by promising to honor the discount on the next order.
01:20
Usage Instruction
Rep provides value-added medical advice regarding supplement timing for sleep.
Discovery Questions
2
Q1
Vandhurukkeengala sir ungalukku? (Did it reach you, sir?)
Q2
Edhu sir? (Which one, sir?)
Trust Signals
2
Customer thanks rep for support
Customer refers to rep by name ('namma Bharath')
Enthusiasm Signals
1
Thank you so much brother
Resistance Signals
1
Complaint about missing a discount
Confusion Signals
1
Uncertainty about supplement timing
Topics Discussed
Delivery confirmation
Missed discount offer
Future order planning
Supplement timing for sleep
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming delivery. |
| Middle | 2 | negative | Discussing the missed 12% discount offer. |
| Closing | 3 | positive | Happy with the promise of future compensation and usage advice. |
Call Transcript
Click to expand
Speaker 1
0.23s
Hello
Speaker 0
1.19s
Ya who is this?
Speaker 1
2.13s
Sir, this is Bharath from IIT, sir.
Speaker 0
4.01s
Aa sollunga.
Speaker 1
4.81s
Vandhurukkeengala sir ungalukku?
Speaker 0
5.97s
Aa naan naan ippodhaanmaa madhiyaanam vandhu sorry naan inga ungalukku inform pannalaamnu ninaichen. Okay okay. Naane office-la nikkirom. Ippodhaan just entry pannalaam.
Speaker 1
10.05s
Ok ok.
Speaker 1
12.71s
Onnum onnum problems adhaan confirm pannanum nethu neengale kuduthu anuppichen naanu.
Speaker 0
15.75s
Aa thank you so much for your support.
Speaker 1
17.43s
Okay.
Speaker 0
17.61s
Aanaa konjam enakku discount kuduthirukkalaam enna theriyuma ungalukku solla virumbinen naan onlinela book pannen illaiyaa
Speaker 1
23.11s
Aamaamaa sir.
Speaker 0
23.85s
Adhu vandhu naan payment pannaama appadiye ondru aaru first card-la pottu avanga vandhu ippodhaan message anuppichaanga enakku madhiyaanam vandhadhu we will give you pannirendu percent discount appadinnu, so adhukku vaatti vaangumbodhu you should kandippa sir.
Speaker 1
35.03s
Kandippa kandippa compensate pannikkalam sir naangal.
Speaker 0
37.33s
Neenga compensate pannunga, yenna enakku kaalaila dhaan oru I think around pannirendu pannirendu message vandhadhu.
Speaker 1
38.23s
Aa enakku
Speaker 0
43.45s
Your orders incomplete, so we will give you twelve percent discount appadinnu vandhadhu.
Speaker 1
49.09s
Mm
Speaker 0
49.43s
Appa nenachen sari enna namma Bharath ippo pannirukkaaru appadinnu sari paravailla next part paathukkalaam.
Speaker 1
53.61s
Kandippa naan kandippa aduthu vaatti neenga enukku call pannunga, adhe discount naan compensate panni naan panni tharen sir.
Speaker 0
54.59s
Neenga enakku
Speaker 0
60.07s
Okay fine fine thanks.
Speaker 1
61.83s
Kandippa sir, neenga edhaavadhu vandhu vandhikkira venaam idhukkaaga.
Speaker 0
62.61s
Thank you so much.
Speaker 1
64.63s
Aa illa illa onnum illa.
Speaker 0
64.65s
Aa illa illa onnum illa.
Speaker 1
65.97s
Aduttha vaatti compensate pannikkalaam kandippaa.
Speaker 0
67.77s
Onnum prachannai illa.
Speaker 1
69.11s
Kandippa kandippa sir, neenga.
Speaker 0
69.83s
Okay thank you take care.
Speaker 1
70.91s
Thank you thank you sir thank you bye.
Speaker 0
71.75s
Thank you sir thank you. Ithu oru nimisham ithu eppodhum evening thaan edukkanumnu ninaikkiren.
Speaker 1
77.35s
Edhu sir?
Speaker 0
78.41s
Ippo Amshid supplementslaam irukku illaiya?
Speaker 1
80.17s
Aama aama sir, neenga sleep issue-nu sollirundheengala, indha doctor vandhu neenga thoonga poradhukku oru moondru hours before edukka sollirukkaaru.
Speaker 0
82.55s
Appo vandhu neenga
Speaker 0
85.95s
Mudhu hours munnaadiya?
Speaker 1
87.05s
Aamaam aamaam sir.
Speaker 0
87.85s
Okay fine okay fine.
Speaker 1
89.31s
Okay thank you so much.
Speaker 0
89.43s
Thank you so much brother, thank you.
Speaker 1
90.19s
Thank you thank you sir thank you.
Speaker 0
91.61s
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