A
Call Intelligence
Vinith Krishna with Bharath Kumar — Jan 29, 2026 15:42
Deal Closed
Hot
Call History
12 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO GLYCINE 300GM
Deal Value
₹851
Purchase Date
Apr 02, 2026
Discount Offered
5.00%
Calls Before Closure
12
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
7:29 (449s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
115
Rep Words / Customer Words
642 / 488
Rep Longest Monologue
32s
Customer Longest Monologue
18s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price/Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Delivery Speed
innaikku idhu naalaikku vandhuruma January?
|
logistics | Customer | Yes | alternative choice | Excellent |
|
Discount Percentage
vera pathu percent kodukka maattheengala?
|
price | Customer | Yes | policy justification | Good |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| ashwagandha | Customer | -- | Interested | Part of the customer's list |
| curcumin | Customer | -- | Interested | Customer wants to test for one month |
| melatonin | Customer | -- | Interested | Requested one unit |
| omega 3 | Customer | 405.00 | Interested | Technical comparison of EPA/DHA values |
Key Moments
300:16
Delivery Logistics Resolution
Established trust by providing clear options for getting the product by the next day.
03:14
Technical Omega 3 Breakdown
Rep demonstrated expertise by quoting specific mg values for EPA/DHA.
05:40
Discount Negotiation
Rep successfully held the line at 5% while maintaining rapport for future sales.
Discovery Questions
2
Q1
Ennenna venumnu sollunga? (Tell me what you need?)
Q2
Ellame kurukku meen aruvathu sir? (Is it all Curcumin 60?)
Trust Signals
2
Sharing current supplement routine
Asking for technical specs (EPA/DHA)
Enthusiasm Signals
1
Willingness to pay via credit card link immediately
Resistance Signals
2
Questioning the 5% discount limit
Mentioning bad experience with another company's stem cells
Confusion Signals
1
Difference between Double and Triple strength Omega 3
Topics Discussed
Delivery speed
Porter vs Courier
Ashwagandha
Curcumin
Melatonin
Omega 3 Double vs Triple Strength
EPA/DHA values
Discount policy
Payment via Credit Card link
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on logistics and delivery speed. |
| Product Selection | 2 | neutral | Actively asking about EPA/DHA values. |
| Negotiation | 3 | neutral | Pushed for a higher discount (10%). |
| Closing | 4 | positive | Agreed to the 5% discount and next steps. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 1
1.55s
Hello.
Speaker 0
2.31s
Aa, sollunga sir.
Speaker 1
4.19s
Aiyo aiyo.
Speaker 0
6.17s
Aama aama sir, nethu call pannittu irundheengala sir?
Speaker 1
8.81s
Aa Bharathane.
Speaker 0
9.81s
Aa Bharath thaan sir sollunga sir.
Speaker 1
11.09s
Aa konjam bro, ippo innaikku idhu naalaikku vandhuruma January?
Speaker 0
16.05s
Ungalukku innaikke venumnaa porter-la dhaan poduvaanga sir, aanaa porter-oda charge vandhu enga side bear panna maattaanga, urgent-aa venumndravanga client-e pay panni vaangippaanga sir, appadi courier-la poduradhaa irundhaa innaikku potteengannaa naalaikku vandhurum sir ungalukku.
Speaker 1
28.63s
Appadiya, pottadhu evvalavu varum adhu?
Speaker 0
31.19s
Aa sari but vandhu below nootru nootrukkulla irukkum sir nootru irandu nootrukkulla irukkum sir.
Speaker 1
36.59s
Oho ya, neenga ippa panna adhu eppo naalaidhu?
Speaker 0
40.05s
Naalaikku naalaikku naalaikku vandhurum sir nammalukku.
Speaker 1
43.75s
Neenga ippo idhu courier-la potta varuma courier?
Speaker 0
46.83s
Courier-la dhaan sir poda porom.
Speaker 0
49.51s
Io side vandhu IO side vandhu free courier-la pottu vitturuvanga sir, adhukku pay panna thevaiyillai extra sir.
Speaker 1
49.77s
O adhu idhu
Speaker 1
51.19s
Aa
Speaker 1
54.97s
Okay.
Speaker 0
55.55s
Porter vandhu double triple the charges aagum, ippa namma courier-la pottu vidurenna.
Speaker 1
59.11s
Appo neenga kodhiyila pottu vittukkalaam, naan eppadi online-la oru aindhu product pottu vachirukken.
Speaker 0
64.01s
Onnum illa sir, neenga ennenna venumnu sollunga, naan udane initiate panni yenna web order kuduttheenganna adhu process varradhukku naalaikku dhaan shift pannuvaanga.
Speaker 1
71.07s
Aa.
Speaker 0
71.71s
Neenga ungalukku ennenna venumnu sollunga naan udane ungalukku ship panna solliduren sir ippo.
Speaker 1
76.79s
Appa payment naan card-la dhaan pannuvaen adhaan.
Speaker 0
78.55s
Aanaa ungalukku naan ready panni kudukkuren sir, credit card-la pay panra maadhiri naan ungalukku link create panni tharen, adhulaye pay pannikkalaam sir neenga.
Speaker 1
85.49s
Sari, enakku vandhu Ashokam thaan.
Speaker 0
86.85s
Sugar
Speaker 0
88.07s
Saringa, Ashwagandha appuram sir.
Speaker 1
91.53s
Kurkumin.
Speaker 0
92.65s
Kurukku meen okay sir, ellame kurukku meen aruvathu sir?
Speaker 1
95.33s
Kelthittundhen.
Speaker 1
98.93s
Illa adhu basically muppathi muppathi irukkulla, adhu porum first test panren every one month.
Speaker 0
102.15s
Okay okay sir kukku meen patti appuram sir.
Speaker 1
105.77s
Adhukkappurama idhu Melatonin-na.
Speaker 0
108.43s
Meratonin aama sir.
Speaker 1
110.09s
Adhu ondru.
Speaker 0
111.25s
Okay sir.
Speaker 1
112.93s
Adhukkappurama vera enna sonnaaru naalu idhu Omega three-la.
Speaker 0
117.97s
Omega moonu aama sir.
Speaker 1
119.99s
Aa ippo evvalavu?
Speaker 0
121.23s
Omega.
Speaker 1
121.43s
Megham.
Speaker 0
122.89s
Omega three-la vandhu double strength triple strength rendu irukku sir.
Speaker 1
126.91s
Civil strength evvalavu?
Speaker 0
128.45s
Civil Services
Speaker 1
128.59s
Podhu idhula kaamichukkiren talking.
Speaker 0
130.79s
Adhu vandhu muppadhu irukkum ungalukku.
Speaker 1
132.81s
Aa Pokistan.
Speaker 0
132.85s
Double strengthla muppadhu.
Speaker 1
136.15s
O triple ennathu ithu?
Speaker 0
137.51s
Triple cent-na VPA and EHA value vandhu adhigama irukkum sir adhula.
Speaker 1
141.03s
Adhu evvalavu adhu thirty-kku?
Speaker 0
142.73s
Aa adhu ungalukku adhu triple strength-la vandhu ungalukku muppadhu varadhu sir, aaru-dhaan varum, adhu vandhu aaraayirathu aaru varum sir adhu.
Speaker 1
148.25s
Adhu vandhu thousand.
Speaker 1
151.21s
O idhula verum idhu mattum dhaan irukkaa double idhula?
Speaker 0
155.89s
Double-la muppadhu-s, aaru-s rendume irukku sir.
Speaker 1
158.19s
Illa illa indha idhula DHC idhula idhula.
Speaker 0
162.47s
DHA value vandhu idhula konjam kammiya irukkum adhula konjam adhigama irukkum sir.
Speaker 1
166.95s
Idhula death bill illaiyaa?
Speaker 0
168.49s
Double double adhukku etha maadhiri perukku etha maadhiriye sir, double-la vandhu ore nimisham irunga check panren ore nimisham.
Speaker 1
173.93s
Path path sollunga.
Speaker 0
175.05s
Oru enakku sari.
Speaker 0
177.51s
i o dot com.
Speaker 0
184.45s
Unga.
Speaker 0
194.83s
Sir Omega three double strength-la vandhu namakku EPA value vandhu moondru aaru mg irukkum sir, DHA value vandhu irandu naangu irukkum.
Speaker 0
202.01s
Okay, idhuve triple standard-la paatheenganna E P A vandhu naangu aaru.
Speaker 1
206.51s
Double center.
Speaker 0
206.51s
Double strength-ai vida EPA vandhu nooru mg adhigama irukkum sir.
Speaker 1
210.05s
Okay, okay, okay.
Speaker 0
210.67s
DH value vandhu nootru irubathi nootru naangu mg adhigama irukkum sir Triple Strength-la.
Speaker 1
216.87s
Okay, ippa double irukka? Idhu double evvalavu aagudhu andha idhu muppadhu.
Speaker 1
221.43s
Idhula naan purchase pannanum, yenna naane niraiya supplements-laam eduthuttu irukken.
Speaker 0
223.75s
Onnumilla first check pannumbodhe eduthukkanga ungalukku vandhu naangu aindhu rupees varum sir ungalukku muppadhu sir.
Speaker 1
230.99s
Appadiyaa?
Speaker 0
231.63s
Aamaam naangu ettai.
Speaker 1
233.59s
Sari, ippa evvalavu product aayiduchu paarunga.
Speaker 0
236.71s
Maththa naangal naangal product sollirukkeenga sir.
Speaker 1
236.95s
Initial naalu products.
Speaker 1
240.35s
Adhula innum irukku edho oru loss thinai thinai.
Speaker 0
242.85s
Pannidhaan ungalukku already naan anju photo anuppichirundhen ore nimisham.
Speaker 1
247.71s
Aamaa L Chinnina irukku.
Speaker 0
249.19s
Health care.
Speaker 1
250.61s
Aa ezhuthirunga.
Speaker 0
252.47s
Ore nimisham.
Speaker 1
254.77s
Moliyana.
Speaker 0
275.17s
Mm, add pannittu sir, aindhu product sir motham ippo.
Speaker 1
277.95s
Evvalavu aagudhu discount illaiyaa? Idhukkum first namma idhula online-la ippa niraiya naan vera vera products-laam vaanguren.
Speaker 0
284.15s
Appadingala, initial discount eppavume first time customer-ku vandhu aindhu percent koduppanga, naan ungalukku adhai apply panni kodukkattungala?
Speaker 1
284.65s
Saringa sir initial details.
Speaker 1
292.51s
Aa evvalavu varuthu paarunga.
Speaker 0
293.71s
Ore neenga saringa, aindhu irubathi onbadhu, aindhu irubathi aindhu plus naangu ettayirathu.
Speaker 0
303.49s
Palamka.
Speaker 1
307.61s
Eight, ten.
Speaker 1
310.51s
Triple five three nine.
Speaker 1
324.49s
Oru.
Speaker 0
328.71s
Matham vandhu rendu aayirathu aimbadhu varudhu sir.
Speaker 1
331.29s
Aa.
Speaker 0
331.53s
Idhula ungalukku aindhu percent discount panna rendu aayirathu ezhupathi ettu rupees varum sir.
Speaker 1
336.91s
Okay avvalavuthaan, vera pathu percent kodukka maattheengala?
Speaker 0
340.63s
Aa enakku direct-aa idhuvaraikkum engaloda tension condition padi paatheenganna sila per vandhu blood test eduthuttu vandhu vaangiruppaanga sir avangalukku vandhu pathu percent start pannuvaanga.
Speaker 1
340.89s
Aennaa naangalukku eppadi irundhaal
Speaker 0
351.07s
Ennaala ippo naan billing pannumbodhu anga kandupidichiduvaanga.
Speaker 1
351.17s
Ennaala ippo naan.
Speaker 1
354.33s
O
Speaker 0
354.33s
First indirect customer-ukku apply pannakkoodadhunnu solli enakku anga error kaatturadhunaala enakku call pannuvaanga, kandippa next time neenga vaanga ponumbodhu kandippa naan pannitharen sir ungalukku pathu percent.
Speaker 1
359.93s
Okay.
Speaker 1
364.23s
Savitha.
Speaker 0
365.01s
Aamaam.
Speaker 1
365.37s
Adhula ippa niraiya naanum niraiya vaangittu irukken, adhudhaan kekkuren, yenna enakku idhu first time indha product.
Speaker 0
370.73s
Puriyuthu puriyuthu sir enakku enakku onnum illa unga
Speaker 1
371.91s
Enakku onnum illa namma ungalai enna naan innum vandhu niraiya vera vera idhellam product vaanguren naan check panren enna
Speaker 0
375.43s
Mm.
Speaker 1
378.77s
Correct-aa vandhuruchunnu ninaichukkonga, naanga regular-aa consume panren, idhellam vandhu monthly monthly naan pandradhudhaan.
Speaker 0
383.59s
Puriyudhu sir, confirm-aa sir.
Speaker 1
384.45s
Pona vaatti vandhu edho oru stem cell kuduthuttu vandhaanga.
Speaker 0
387.85s
O o o.
Speaker 1
388.59s
Ore idhu adhu sari enakku idhaagalannu sollittu naan ippa thiruppi phone pannanga naan edukkala adhu vendaam.
Speaker 0
394.25s
Oho, okay okay sir.
Speaker 1
396.09s
Aa adhukku but naan regular-aa vera innoru company-kku use panren.
Speaker 0
400.33s
Mm mm mm.
Speaker 1
400.83s
Adhu enakku vera idhukku adhu nalla irukku actually.
Speaker 0
405.23s
Okay okay okay sir.
Speaker 1
407.35s
Mm
Speaker 1
409.05s
So sollunga, eppadi idhu pandradhu enna?
Speaker 0
412.13s
Ennathu?
Speaker 1
412.55s
Enakku naalaikku kidaichirum adhu.
Speaker 0
413.91s
Kandippa naalaiku naan arrange panni koduthuren sir, naalaiku unga kaiyila irukkum.
Speaker 1
418.01s
Sari appa idhu idhu pannunga naan link eppadi idhu pannunga naan ungalukku.
Speaker 0
421.07s
Naan ungalukku naan idhu invoice raise pannittu udane naan ungalukku payment linkum send pannuren plus naan adhukku munnaadi enna.
Speaker 1
425.47s
Ippadi irukku naan irukku seven three zero vaa.
Speaker 0
428.75s
Aa aama sir rendu ezhupathi rendu ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhupathi ezhup
Speaker 1
430.39s
Ippadi ezhuthu.
Speaker 1
433.01s
Zero aayirukka, sari.
Speaker 0
434.45s
Ippadi irandu aaru aaru ettu naan ungalukku invoice generate pannittu ungalukku solren, just ungalukku address details mattum enakku send panni vitturunga, naan udane address.
Speaker 1
440.09s
Idhula adhulaye pannidalaam.
Speaker 0
442.61s
WhatsApp WhatsApplaye enakku anuppichu sollunga naan WhatsAppla sign anuppuren adhula enakku anuppichu sollunga.
Speaker 1
444.77s
Aa sari
Speaker 1
446.47s
Okay okay.
Speaker 0
447.89s
Okay sir thank you.