A
Call Intelligence
Vinith Krishna with Bharath Kumar — Jan 27, 2026 14:12
Deal Closed
Warm
Call History
12 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO GLYCINE 300GM
Deal Value
₹851
Purchase Date
Apr 02, 2026
Discount Offered
15.00%
Calls Before Closure
12
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Medium-High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Prescriptive
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:19 (79s)
Primary Language
English
Secondary Language
Tamil-inflected English
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
148 / 102
Rep Longest Monologue
12s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Budget
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Timing
let mi think ovar dis akchuli bikas... it's time for me to just arrange for that.
|
price | Customer | Yes | discounting/soft close | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Skeptical | Doctor's recommendation post-consultation. |
| ashwagandha, melatonin, curcumin, l-theanine | Customer | -- | Interested | Supplements for sleep issues. |
Key Moments
300:26
Discount Reveal
Rep drops the price from 18k to 15.3k using the Republic Day offer.
00:37
Customer Validation
Customer confirms he trusts the doctor's advice ('Whatever he told is correct').
00:53
Supplement Pivot
Rep successfully pivots to lower-cost supplements to keep the lead engaged while they consider the test.
Trust Signals
2
Whatever he told is correct actually
I'll save this number
Enthusiasm Signals
1
please please okay thank you
Resistance Signals
2
let mi think ovar dis
arrange for that
Topics Discussed
Blood Test
Republic Day Discount
Sleep Issues
Ashwagandha
Melatonin
Curcumin
L-Theanine
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Price Reveal | 2 | neutral | Slight hesitation at the 18k price point. |
| Supplement Discussion | 3 | positive | Eager to receive details on sleep aids. |
Call Transcript
Click to expand
Speaker 0
0.01s
Oh.
Speaker 1
0.45s
Hello?
Speaker 1
2.43s
sar dis is bharat from i o. ai araised to the daaktar kansaltēṣan. daaktar sēlf da kansaltēṣan is ovar.
Speaker 0
4.35s
Direct to the doctor.
Speaker 0
8.71s
Hmm.
Speaker 1
10.19s
he said he suggest you to take one eighty one blood test.
Speaker 0
14.91s
aah how much it cost?
Speaker 1
16.55s
da kaast aaf da vaarning trial by test is aiteen thaavisand saar.
Speaker 0
19.93s
okay fine.
Speaker 1
20.93s
okay. currently vi ar providing da ripablik de aafar of fifteen parsent diskaunt.
Speaker 1
26.61s
The final price will be around 15,300 sir.
Speaker 0
29.71s
oke then let mi think ovar dis akchuli bikas
Speaker 0
33.63s
I'm also running you know this business these things. Certainly
Speaker 0
37.97s
Whatever he told is correct actually.
Speaker 0
40.73s
So it's time for me to just arrange for that.
Speaker 1
43.53s
Okay.
Speaker 0
43.55s
Okay. Meanwhile he has recommended us now some four
Speaker 1
47.17s
Yeah, I will send you that. He he asked me to told you there are four supplements for sleep issues also you addressed, right?
Speaker 0
53.27s
ya.
Speaker 1
53.73s
hi rekameṇḍ ṭu ṭek aśvagandha, melatonin, kukumin aṇḍ elthi ēniyan.
Speaker 0
58.71s
yaa please send it at i will just check it on.
Speaker 1
61.35s
yaa i vil send it to
Speaker 0
63.11s
this is your number.
Speaker 1
63.13s
Okay.
Speaker 1
65.13s
Yeah, yes, sorry. If you have any further assistance needs, you can directly call to this number.
Speaker 0
68.61s
Yeah, yeah, yeah, no problem. I'm just, I'll save this number, okay, because I'm just heading for a meeting now.
Speaker 1
74.01s
Ya okay no problem sir. I will send you the details in WhatsApp.
Speaker 0
75.09s
I will send you the details.
Speaker 0
76.77s
please please okay thank you thank you so much. okay thank you.
Speaker 1
77.97s
Okay sir, thank you.