A
Call Intelligence
Vinith Krishna with Bharath Kumar — Jan 24, 2026 18:39
Deal Closed
Warm
Call History
12 attemptsRep Performance
7.5/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO GLYCINE 300GM
Deal Value
₹851
Purchase Date
Apr 02, 2026
Discount Offered
14.28%
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:53 (53s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
48 / 102
Rep Longest Monologue
4s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Policy
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Privacy Policy / Contact Sharing
That thing we can't able to share sir. He will come.
|
company policy | Rep | Yes | direct refusal with alternative | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| prebiotic | Customer | -- | Interested | Customer mentions speaking about 'aishwarya and prebiotic thing'. |
Key Moments
200:18
Doctor Name Confirmation
Clarifies which doctor the lead is assigned to (Dr. Gopi Krishna).
00:39
Refusal to share doctor's number
Agent maintains professional boundaries and control over the lead.
Discovery Questions
3
Q1
what is the doctor name?
Q2
any any chance you can share is number?
Q3
Is it urgent sir?
Trust Signals
2
Customer knows the doctor's name
Customer is proactively following up
Resistance Signals
1
Customer asks for direct number (bypassing agent)
Confusion Signals
1
Confusion over doctor's name (Gopi Prasad vs Gopi Krishna)
Topics Discussed
Doctor Consultation
Prebiotics
Scheduling
Privacy Policy
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking for status of doctor call. |
| Middle | 2 | negative | Asking for doctor's direct number due to delay. |
| Closing | 3 | neutral | Agrees to wait for a callback. |
Call Transcript
Click to expand
Speaker 0
0.37s
Hello.
Speaker 1
1.99s
Yeah, this is the yeah yeah yeah that's funny.
Speaker 0
3.43s
ya ya ya understand. ya spoke reading aishwarya and prebiotic thing sir. i shared your number to doctor. but he is tight schedule comfortable to attend the call.
Speaker 0
13.69s
the number is with doctor only. when he is available you will contact your director.
Speaker 1
13.71s
The number is
Speaker 1
17.51s
what is the doctor name?
Speaker 0
18.91s
doctor gopi prasad.
Speaker 1
21.27s
Gopi Krishna adha?
Speaker 0
22.15s
yaa yes.
Speaker 1
23.55s
okay. so what are we expecting is called actually
Speaker 0
26.23s
Hmm.
Speaker 1
28.23s
I will take I also send it.
Speaker 0
28.33s
I will take I also sent it.
Speaker 0
31.11s
aa today sunday only he will handle. in sunday also he can.
Speaker 1
35.75s
oke. any any chance you can share is number?
Speaker 0
36.37s
100
Speaker 0
39.37s
That thing we can't able to share sir. He will come. Is it urgent sir?
Speaker 1
42.25s
Ee
Speaker 1
45.49s
I just want to talk to him that's all.
Speaker 0
47.85s
okay sir. i will get back to you after connecting the call. okay sir. okay sir. okay. thanks.
Speaker 1
51.37s
Okay okay okay.