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Call Intelligence

Vinith Krishna with Bharath Kumar — Jan 24, 2026 12:16

Deal Closed Warm
Customer Vinith Krishna
Phone +917358758206
Rep Bharath Kumar
Team Sales
Date 2026-01-24 12:16
Duration 3:26
Source None

Call History

12 attempts
Total Attempts12
First CallJan 24, 2026
Last CallFeb 06, 2026
Total Talk Time22.2 min
Other RepsNivitha, Nivitha, Nivitha, Nivitha
Rep Performance
9.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Vinith Krishna. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO GLYCINE 300GM
Deal Value ₹851
Purchase Date Apr 02, 2026
Discount Offered 14.28%
Calls Before Closure 12
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Neutral/Inquisitive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 2
Pitch Start 5% into call
Pitch Approach Technical/Product-led
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending natural_end

Call Structure

Duration 3:26 (206s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 86
Rep Words / Customer Words 412 / 218
Rep Longest Monologue 14s
Customer Longest Monologue 6s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 5

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Product Quality

Objections

1
Objection Category Raised By Handled Technique Quality
Competitor quality
I think KSM aindhu aindhu is the highest to protect, that's what I have heard.
 product quality Customer Yes feature reinforcement Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
ashwagandha Customer -- Skeptical Discussing purity and bioavailability.
supplements Rep -- Interested Customer asking for options for pre-diabetes.

Key Moments

3
00:31
Competitor Mention
Customer shows high awareness by mentioning KSM-66, testing the rep's knowledge.
01:00
Consultation Pivot
Rep moves from selling a product to offering a service (doctor), which builds significant trust.
01:52
Insomnia Disclosure
Customer reveals a second health concern, indicating high trust and engagement.

Discovery Questions

2
Q1 Pre diabetic you are asking for supplements sir?
Q2 Vera yaarachum issues irukkungala ungalukku? (Any other issues?)

Trust Signals

3
Sharing specific health concerns (Insomnia)
Asking for the office location
Requesting the official email ID

Enthusiasm Signals

1
Quickly agreeing to doctor consultation

Resistance Signals

1
Challenging product quality with competitor knowledge

Confusion Signals

1
Initial confusion over 'Prebiotic' vs 'Pre-diabetic'

Topics Discussed

Ashwagandha KSM-66 Pre-diabetes Insomnia Doctor Consultation Office Location Email Contact

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly confused about who is calling.
Product Discussion 2 neutral Questioning Ashwagandha quality vs KSM-66.
Consultation Planning 3 positive Relieved that an online consultation is possible.

Call Transcript

Click to expand
Source File +917358758206 24-1-2026, 12-16-7pm.mp3
Transcript +917358758206_24-1-2026,_12-16-7pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19039