A
Call Intelligence
Vinith Krishna with Bharath Kumar — Jan 24, 2026 12:10
Deal Closed
Warm
Call History
12 attemptsRep Performance
4.0/10
Pitch Effectiveness
3.0/10
Engagement
6.0/10
Conversion Probability
80.0%
Personalization
4.0/10
Technical Quality
3.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO GLYCINE 300GM
Deal Value
₹851
Purchase Date
Apr 02, 2026
Discount Offered
14.28%
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:07 (67s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
78 / 64
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 12.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Product Specification
you don't have case from sixty six ashwagandha no?
|
product_fit | Customer | No | deflection/technical explanation | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| ashwagandha | Customer | -- | Interested | Customer asking about specific KSM-66 variant. |
| supplements | Rep | -- | Neutral | Offered to send via WhatsApp/Email. |
Key Moments
300:17
Customer asks for product applications
Identifies the lead as a high-intent researcher.
00:44
KSM-66 Ashwagandha inquiry
Specific product objection/query that tests agent's technical knowledge.
01:04
Audio connection failure
The call terminates without a clear resolution to the technical query.
Discovery Questions
2
Q1
me no enibadi kantakst vit yu bipor?
Q2
how may i help you sir?
Trust Signals
1
Customer mentions visiting the website
Resistance Signals
1
Customer questions the specific type of Ashwagandha (KSM-66) vs what is listed
Confusion Signals
1
Customer asks 'What is it children?' likely due to mishearing 'shortened' or 'code'
Topics Discussed
Product Applications
Supplements Catalog
Ashwagandha KSM-66
Website Content
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and responsive. |
| Discovery | 2 | neutral | Asking about product applications. |
| Closing | 3 | neutral | Call ends abruptly with audio issues. |
Call Transcript
Click to expand
Speaker 0
0.81s
hello.
Speaker 1
2.19s
yaa kambadhi is kaam.
Speaker 0
3.55s
sar dis is bharat from i o. yu trai tu reach et es. me no enibadi kantakst vit yu bipor?
Speaker 1
9.99s
aa somebody no actually. i vandhu contacted you.
Speaker 0
14.55s
o okay okay sir.
Speaker 1
16.63s
How many
Speaker 0
16.75s
how may i help you sir?
Speaker 1
17.37s
I just want to know what are the product applications you have actually?
Speaker 0
22.57s
supplementary-aa eduthundhu sir.
Speaker 0
25.83s
Oh okay okay sir. That's okay sir I will send you the catalog of the supplements which are the things we have in IO.
Speaker 1
33.99s
but I I saw in a website actually.
Speaker 0
36.11s
o okay okay sir.
Speaker 1
37.03s
okay I I just want to know because uh this ashwagandha you have but you don't have case from sixty six ashwagandha no?
Speaker 0
45.09s
it is code and shortened is the thing mentioned in that sir.
Speaker 1
49.27s
What is it children?
Speaker 0
51.05s
ya wait a minute.
Speaker 0
63.01s
kērṭ mī.
Speaker 1
64.95s
halo ya i ken yu hebi tu hiyar yu.
Speaker 0
66.73s
Hello.