A
Call Intelligence
None with Bharath Kumar — Feb 20, 2026 09:15
Deal Closed
Hot
Call History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with None. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
DEXA Scan
Purchase Date
Feb 20, 2026
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Proxy
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Consultative Scheduling
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:42 (103s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
41
Rep Words / Customer Words
248 / 132
Rep Longest Monologue
12s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Positive | Primary service being booked for the customer's brother. |
Key Moments
300:20
Fasting Requirement Mention
Agent introduces the 3-4 hour fasting requirement which dictates the 9 AM appointment choice.
00:31
Location Confirmation
Agent confirms the MRC Nagar center is the appropriate location for a resident of St. Thomas Mount.
01:00
Medical Instructions
Agent provides critical instructions regarding calcium tablets and clothing (no metal) to ensure scan accuracy.
Discovery Questions
3
Q1
Neenga ennaikku edukkalaamnu irukkeenga sir?
Q2
Neenga endha area-nu therinjukkalaama sir?
Q3
Innaikku edukkuraarungala unga thambi (calcium tablets)?
Trust Signals
2
Sharing brother's location
Agreeing to follow fasting and medication instructions
Enthusiasm Signals
1
Sure sure sure sure
Confusion Signals
1
Clarification on whether calcium tablets should be avoided 'today' or 'tomorrow'
Topics Discussed
DEXA Scan
Appointment Scheduling
Fasting Requirements
Calcium Medication
Clothing Protocol
Location Logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and purpose of call. |
| Scheduling | 2 | positive | Eager to find a slot that fits the fasting requirement. |
| Closing | 3 | positive | Agreed to all conditions and next steps. |
Call Transcript
Click to expand
Speaker 1
0.61s
Hello
Speaker 0
1.49s
Hello.
Speaker 1
2.53s
Sollunga.
Speaker 0
3.27s
Sir, IO-la irundhu call panrathu.
Speaker 1
4.91s
Aa sollunga sir.
Speaker 0
5.63s
Neenga DEXA scan book pannirundheengannu sollirundheengala sir?
Speaker 1
7.57s
Aamaa maa sir aamaa.
Speaker 0
8.85s
Aama, neenga ennaikku edukkalaamnu irukkeenga sir?
Speaker 1
11.17s
Saturday eppo sir start aagum?
Speaker 0
13.29s
Sir, naan o clock-la irundhu irukkum sir nammalukku.
Speaker 1
16.61s
Sir naan o clock appointment kidaikkungala?
Speaker 0
20.89s
Aa aindhu o'clock-ungala? Adhukku vandhu neenga oru moondru irandu naangu hours fasting irukkum, neenga endha area-nu therinjukkalaama sir?
Speaker 1
26.83s
Aa ennoda brother-ukkaga book pannen, brother vandhu Saint Thomas Mount.
Speaker 0
29.11s
Brother.
Speaker 0
31.15s
Saint Thomas Mount-ungalo, inga MRC Nagar varaiyum varum sir, angathaan namma center irukku.
Speaker 1
35.11s
Okay.
Speaker 0
35.83s
Ungalukku nine o'clock venuma ten o'clock venuma neenga naalaikku thaane kekkureenga naalaikku kaalaila.
Speaker 1
40.11s
Fastingna nine dhaan easy-aa irukkum.
Speaker 0
42.51s
Okay sir, neengal onnaayirathukke vandhurunga, naan book pannuren, ungalukku WhatsApp-la ungalukku details anuppuren, naan adhai mattum fill panni kudunga, naan onnaayirathu o'clock pottukkuren, okay-ngala?
Speaker 1
47.95s
Aa
Speaker 1
49.05s
Sure sure sure sure.
Speaker 0
50.55s
Okay okay sir thank you.
Speaker 1
52.53s
Thank you.
Speaker 0
52.75s
Edhaachum doubt venumna indha numberukku enakku call pannunga, moondru condition sir varadhukku munnadi minimum oru moondru hours fasting irukkanum.
Speaker 1
55.67s
Moonu conditions.
Speaker 1
57.77s
Aa
Speaker 1
59.47s
Okay.
Speaker 0
60.01s
Appurama vandhu calcium tablets edhaavadhu edukkuradhaa irundhaa innaikku avoid pannidu sollunga.
Speaker 1
64.29s
Innaikku vendaangala?
Speaker 0
65.29s
Innaikku edukkuraarungala unga thambi?
Speaker 1
67.11s
Nine appuram scan-na six-la irundhu nine varaikkum edhuvum intake last previous three years munnaadi edhuvum varudhu illaiya?
Speaker 0
71.67s
Previous years munnaadi edho irukkirathu illaiyaa? Aamaa aamaa.
Speaker 1
74.77s
Ok ok right.
Speaker 0
75.63s
Right, calcium tablets edhuna edukkuradha irundha avoid pannidha sollunga oru day-kku munnadi.
Speaker 1
80.57s
Okay okay.
Speaker 0
81.25s
Appurama vandhu dress vandhu wear pandradhu vandhu T-shirt indha maadhiri edhuna vandhuttu sollunga, metal item metal zip button edhuvum illama paathukkura maadhiri vandhudhu.
Speaker 1
88.69s
Aa okay okay.
Speaker 0
89.69s
Okengala naan ungalukku WhatsApp-la basic details enakku requirement venum mail ID idhu pola book pandrathukku naan ungalukku WhatsApp panren adhu just neenga fill panni send pannunga naan ungalukku appointment pottu kuduthuren.
Speaker 1
90.73s
Aa
Speaker 1
95.15s
Sir panren.
Speaker 1
98.57s
Okay-nga, thank you thank you.
Speaker 0
99.75s
Okay-ngala? Hmm, okay sir, thank you.