A
Call Intelligence
None with Bharath Kumar — Feb 13, 2026 09:58
Deal Lost
Cold
Call History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
influencer
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:47 (48s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
22
Rep Words / Customer Words
78 / 64
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Neutral | Customer mentions needing a consultation for his 'owner'. |
Key Moments
300:05
Callback Verification
Rep establishes the reason for the call based on lead activity.
00:17
Third-Party Interest Disclosure
Customer reveals he is calling for his 'owner', changing the lead qualification status.
00:31
Internal Reference Mention
Mention of 'Sandhya' suggests the lead is already in contact with another team member.
Discovery Questions
3
Q1
Yesterday neenga night call panna try pannirundheengala sir?
Q2
enna vishayam therinjukkalaam sir?
Q3
Consultation kudukkanumngala?
Trust Signals
1
Mentions specific staff name (Sandhya)
Confusion Signals
2
Unclear explanation of the requirement initially
Confusion over who should talk to whom
Topics Discussed
Missed call follow-up
Consultation for employer
Chennai office location
Contacting Sandhya
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Acknowledges the callback. |
| middle | 2 | neutral | Trying to explain who he is calling for and mentioning 'Sandhya'. |
| closing | 3 | neutral | Polite sign-off. |
Call Transcript
Click to expand
Speaker 1
0.61s
Hello
Speaker 0
1.65s
Hello.
Speaker 1
2.29s
Hello sir, this is Bharath from IO.
Speaker 0
4.71s
Solathu.
Speaker 1
5.49s
Yesterday neenga night call panna try pannirundheengala sir?
Speaker 0
8.97s
Aamaam sir, theriyum sir.
Speaker 1
10.09s
Aa, enna vishayam therinjukkalaam sir?
Speaker 0
12.69s
Miss, andha madam-tta pesunga sir, neenga sir-ukku idhu pannunga sir.
Speaker 1
15.87s
Pariyala sir?
Speaker 0
17.23s
Illa sir, indha consultancy pandradhukkaaga sir-ukku en owner-ukku.
Speaker 1
22.57s
Consultation kudukkanumngala?
Speaker 0
24.09s
Aa aama sir, Chennaiyila edho oru office irukkunnu sonnaanga.
Speaker 1
27.03s
Okay okay sir.
Speaker 0
28.11s
Idhoda number kuduttheengala sir, Sindhia idhoda number kuduttheenga Sindhia?
Speaker 1
31.11s
Sandhya call panneengala?
Speaker 0
32.93s
Aa aama sir, neenga oru number pottu vittaanga.
Speaker 1
34.77s
Okay okay sir.
Speaker 0
35.91s
Avangalukku call pannu avanga enga sir-tta pesurennu sonnanga sir.
Speaker 1
40.05s
Sari okay sir, ungalukku edhaachum help venumna indha number-ku call pannunga.
Speaker 0
43.97s
Aa okay sir.
Speaker 1
44.67s
Okengala? Hmm, okay okay, thank you.
Speaker 0
45.79s
Okay sir okay.
Speaker 0
47.03s
Thank you sir.