A
Call Intelligence
Vandhana with Bharath Kumar — Jan 27, 2026 09:51
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
Dexa Scan
Deal Value
₹5,000
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
30% into call
Pitch Approach
Informational
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
2:17 (138s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
47
Rep Words / Customer Words
184 / 172
Rep Longest Monologue
8s
Customer Longest Monologue
13s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Opening hours
are you open at six in the morning?
|
logistics | Customer | Yes | direct correction | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | 2500.00 | Other | Customer wants to book for herself and husband. |
Key Moments
300:31
Fasting Requirement Clarification
Crucial for medical test preparation; customer accepted the 3-hour requirement.
01:10
Appointment Time Set
Customer committed to 12 PM tomorrow.
01:45
US Number Exchange
High trust signal; customer provided international contact for WhatsApp.
Discovery Questions
2
Q1
ven yu ar planing tu tek dit eksap ken maam?
Q2
may i know the timing?
Trust Signals
2
Providing personal US phone number
Asking specific preparation questions (fasting)
Enthusiasm Signals
1
Proactive scheduling for 'tomorrow'
Topics Discussed
Dexa Scan
Fasting requirements
Test duration
Pricing
Operating hours
WhatsApp booking process
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct inquiry about booking. |
| Discovery | 2 | positive | Engaged in logistics and requirements. |
| Closing | 3 | positive | Cooperative in providing contact details. |
Call Transcript
Click to expand
Speaker 0
0.39s
Hello
Speaker 1
1.53s
hola maam neenga bharath maibo. yu are trying to kaantakt es. hau meni hel pi es?
Speaker 0
6.57s
Yeah, I want to see if I can book a Dexa scan for me and my husband.
Speaker 1
10.21s
ven yu ar planing tu tek dit eksap ken maam?
Speaker 0
12.49s
tomorrow.
Speaker 1
13.89s
ya okay ma'am. may i know the timing?
Speaker 0
17.45s
do you have any appointments for today?
Speaker 1
20.35s
aa today also we have the appointment.
Speaker 0
22.49s
What time?
Speaker 1
23.61s
If you tell me, I will check and tell you the possible time it is available or not.
Speaker 0
26.59s
Okay. Okay, so is it do you have to fast forward anything for that or no?
Speaker 1
31.07s
yes ma'am minimum three hours fasting is required ma'am.
Speaker 0
33.55s
three hours fasting. okay.
Speaker 1
34.75s
Okay.
Speaker 0
35.81s
how about how long will it take the test scan?
Speaker 1
40.01s
for a scan it will take fifteen minutes.
Speaker 1
42.97s
For report generation five minutes and consolidation ten minutes. 30 minutes it will get over ma'am.
Speaker 0
48.71s
thirty minutes. okay.
Speaker 1
49.57s
okay
Speaker 0
50.53s
three hours fasting is it? okay then tomorrow one second give me one second.
Speaker 0
54.41s
Yeah.
Speaker 0
61.61s
Fasting rate.
Speaker 0
70.07s
So yeah tomorrow tomorrow around 12 12.
Speaker 1
74.67s
Well, yeah, okay ma'am. I will send you the some template to fill in the basic details like email ID to book the appointment. I will send you in the WhatsApp. Please fill that form and send it to me ma'am.
Speaker 0
83.27s
ya and vi need tu tu peepl.
Speaker 1
85.23s
too people ya okay maam.
Speaker 0
87.15s
aaru manikku aachu. are you open at six in the morning?
Speaker 1
91.05s
no ma'am. the deco scan apparenthu start at nine a.
Speaker 0
94.49s
Nine A.
Speaker 1
96.77s
Yeah.
Speaker 0
97.43s
ya ya twelve and then what how much is the cost?
Speaker 1
103.83s
too thousand five hundred per person.
Speaker 0
105.77s
Okay. So I'll give you my number. Uh this is a uh this is a local number. Okay. Uh my my name is Vandana. You can send it to my direct WhatsApp. It's US number. One four zero four.
Speaker 1
111.07s
Okay.
Speaker 1
113.53s
okay.
Speaker 1
115.37s
its US number.
Speaker 1
116.55s
One
Speaker 1
118.27s
Right.
Speaker 1
121.97s
on naalu naalu naalu
Speaker 0
124.31s
four zero nine.
Speaker 1
125.73s
four zero nine.
Speaker 0
127.13s
8555.
Speaker 1
128.53s
eight five five five. okay ma'am. i will send you the message in whatsapp.
Speaker 0
133.59s
Ya.
Speaker 1
133.71s
Yeah. Okay.
Speaker 0
135.45s
All right thank you.
Speaker 1
136.39s
Thanks.
Speaker 0
137.27s
Hmm.