A
Call Intelligence
None with Bharath Kumar — Feb 20, 2026 19:55
Deal Lost
Warm
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
24% into call
Pitch Approach
Reference to previous enquiry
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:45 (45s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
88 / 24
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
please talk to me regarding this tomorrow after eleven a.m.
|
time | Customer | Yes | agreement and scheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Initial enquiry follow-up |
Key Moments
200:11
Enquiry Reference
Establishes the reason for the call and validates the lead.
00:36
Callback Request
Customer sets a boundary but remains open to the conversation at a later time.
Resistance Signals
1
Request to talk later
Confusion Signals
1
aam jaas naat beling yoo
Topics Discussed
IO Education Retreat Program
Scheduling a callback
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer seems to have trouble hearing or understanding the agent initially. |
| Middle | 2 | neutral | Customer acknowledges the enquiry but states they are busy. |
| Closing | 3 | neutral | Customer provides a specific time for a callback and says thank you. |
Call Transcript
Click to expand
Speaker 0
1.35s
Hello.
Speaker 1
2.81s
hello
Speaker 0
3.51s
halo sir dis is bharat from haibho.
Speaker 1
7.19s
Hello
Speaker 0
8.03s
saar dis is bharat from i o wellness center.
Speaker 1
11.07s
Sir?
Speaker 0
11.61s
recently you enquired about IO education retreat program right sir?
Speaker 0
18.31s
Hello.
Speaker 1
19.53s
aam jaas naat beling yoo.
Speaker 0
21.05s
aa sir, i am bharat from i o wellness center sir. recently you enquired about i o health station retreat program.
Speaker 1
28.59s
Okay.
Speaker 0
29.51s
Ah
Speaker 1
29.67s
Hmm.
Speaker 0
30.41s
is it the right time to talk regarding this?
Speaker 1
34.37s
Hmm.
Speaker 1
36.31s
please talk to me regarding this tomorrow after eleven a.m.
Speaker 0
39.89s
oke sar. ai vil giv yu da kaal byak tumaro at levan ey em sar.
Speaker 1
43.03s
Okay thank you.
Speaker 0
43.85s
Okay sir thank you thank you.