A
Call Intelligence
Vaikunth with Bharath Kumar — Feb 17, 2026 10:18
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vaikunth. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Vaikunth.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
30% into call
Pitch Approach
Reference to previous interest
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:20 (20s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
38 / 21
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy/outside
actually i am outside. can i call you in the summer for two hours?
|
time/convenience | Customer | Yes | alternative choice/scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Reference to lead's previous interest. |
Key Moments
200:11
Customer states he is outside.
Pivot point where the call shifts from a sales pitch to a scheduling call.
00:17
Customer requests call after 2:30.
Defines the next touchpoint for the sales process.
Trust Signals
1
Customer provides a specific time for a callback (2:30 PM).
Resistance Signals
1
Customer is currently busy/outside.
Topics Discussed
IO 360 Program
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting |
| Middle | 2 | neutral | Explaining he is outside and cannot talk. |
| Closing | 3 | neutral | Setting a specific time for callback. |
Call Transcript
Click to expand
Speaker 0
0.39s
Hello.
Speaker 1
1.15s
Hello. Hello.
Speaker 0
2.33s
halo sir dis is bharat from i o.
Speaker 0
6.29s
IO AWIO Wellness Center sir. Recently you showed interest in IO 360 program.
Speaker 1
11.09s
actually i am outside. can i call you in the summer for two hours?
Speaker 0
15.11s
shal i call you after twelve thirty sir?
Speaker 1
17.91s
on you call me after two thirty.
Speaker 0
19.21s
Okay sir thank you.