A
Call Intelligence
None with Bharath Kumar — Feb 15, 2026 20:23
Deal Lost
Warm
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:37 (38s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
68 / 4
Rep Longest Monologue
12s
Customer Longest Monologue
2s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language barrier
Do you know English sir? English inglish or only hindi.
|
communication | Customer | Yes | deferral to specialist | Good |
Key Moments
200:24
Language Preference Check
Determined that the current agent cannot effectively communicate with the lead.
00:30
Callback Commitment
Preserved the lead by promising a Hindi-speaking representative.
Discovery Questions
1
Q1
Do you know English sir?
Resistance Signals
1
Language barrier
Confusion Signals
1
Language barrier
Topics Discussed
Language preference
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer greets with 'Assalamu alaikum'. |
| Language Check | 2 | neutral | Customer confirms language limitation. |
Call Transcript
Click to expand
Speaker 1
0.63s
Hello.
Speaker 1
2.31s
Hello.
Speaker 0
3.93s
Assalamu alaikum.
Speaker 1
5.43s
Sir, this is Bharat from IO. Recently we tried to contact him.
Speaker 1
11.09s
Sir, this is Bharat from IO Wellness Center, Sir, AIWIO Wellness Center.
Speaker 1
17.53s
Today morning you try to contact us that's why he give the format.
Speaker 1
24.33s
Do you know English sir?
Speaker 0
24.55s
English
Speaker 1
25.89s
inglish or only hindi.
Speaker 1
30.59s
Sir, okay sir. Tomorrow morning I will connect you with a Hindi speaking person. Okay sir.
Speaker 0
36.79s
Yeah.
Speaker 1
37.55s
Okay.