A
Call Intelligence
Visalakshi with Bharath Kumar — Feb 01, 2026 15:47
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
80.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Visalakshi.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
Yes
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical/Scheduling
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:28 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
48 / 14
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Positive | Fixing a time for the customer to visit. |
Key Moments
200:06
Urgency Creation
Agent mentions other people wanting the slot, forcing the customer to commit.
00:12
Customer Commitment
Customer confirms she will definitely arrive at the scheduled time.
Trust Signals
1
Direct confirmation of arrival time
Enthusiasm Signals
1
Illa naan sonna time-ku vandhuren (No, I will come at the time I said)
Topics Discussed
Appointment Scheduling
Availability
Name Confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms the enquiry. |
| Scheduling | 2 | positive | Assertive about coming at the specified time. |
Call Transcript
Click to expand
Speaker 0
0.67s
Hello.
Speaker 1
1.15s
Hello.
Speaker 0
2.71s
Ma'am Texas-ku engaga enquiry pannirundheengala Ma'am naangu muppadhu-kku?
Speaker 1
6.07s
Aamaa
Speaker 0
6.59s
Ungaludaiya appointment fix pannattungala illaiyaa? Innum rendu per kettirukkaanga naangu muppathu-kku. Adhaan ungaloda availability check pannittu solrennu sollirukken Ma'am.
Speaker 1
12.63s
Illa naan sonna time-ku vandhuren, paaththirukku vandhuren.
Speaker 0
15.95s
Aindhu o'clock vareengala neenga?
Speaker 1
18.27s
Adhane apartment potturundhen.
Speaker 0
20.63s
Sari okay ma'am, unga name enna ma'am sonneenga?
Speaker 1
24.15s
Pachaiyaa aaguthu.
Speaker 0
25.77s
Vishalakshi okay ma'am.
Speaker 0
28.01s
Okay okay.