A
Call Intelligence
Visalakshi with Bharath Kumar — Feb 01, 2026 14:55
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
9.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
DEXA Scan
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
greeting
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
other
Call Structure
Duration
1:37 (98s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
31
Rep Words / Customer Words
148 / 112
Rep Longest Monologue
11s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Fasting requirement
is it a must like we shouldn't eat anything and we should at least two hours.
|
process | Customer | Yes | technical explanation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Interested | Customer has an existing booking and wants to move it earlier. |
Key Moments
200:31
Slot Availability Conflict
Agent informs customer that earlier slots are full, forcing a compromise on the 4:30 PM time.
01:14
Accuracy Explanation
Agent explains the 5% variance, which convinces the customer to adhere to the fasting protocol.
Discovery Questions
2
Q1
your name is Saroja right ma'am?
Q2
How may I help you, ma'am?
Trust Signals
2
Asking for technical accuracy details
Accepting the agent's recommendation on fasting
Resistance Signals
1
Reluctance to wait 2-3 hours without food
Confusion Signals
1
Confusion over the specific name on the booking (Saroja vs Visalakshi)
Topics Discussed
DEXA Scan
Appointment Scheduling
Fasting Requirements
Test Accuracy
Liquid Intake
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Concerned about waiting and hunger. |
| Middle | 2 | neutral | Asking about fasting requirements and accuracy. |
| Closing | 3 | positive | Accepts the 4:30 PM slot and liquid allowance. |
Call Transcript
Click to expand
Speaker 1
0.49s
Hello.
Speaker 0
0.93s
Hello.
Speaker 1
1.95s
Hello ma'am, this is Bharat from IO. Could you please try to contact him? How may I help you, ma'am?
Speaker 0
2.11s
Okay.
Speaker 0
4.89s
Yeah.
Speaker 0
6.17s
Yeah. Like for today I booked for a Dexa. It's at 5 p.m. So can I come now because I yeah yeah it's at 5:30 p.m. because if I eat now I cannot wait for 2 to 3 hours.
Speaker 1
18.99s
your name is Saroja right ma'am?
Speaker 0
19.63s
Tournament
Speaker 0
23.31s
vachalakshi.
Speaker 1
24.67s
It's all off.
Speaker 0
27.99s
If I come now like I'm empty stomach. It's been like two to three hours.
Speaker 1
31.83s
naavu aalredi haav tu mor dexas kaansar dis taim maam. atri 30.
Speaker 1
37.75s
at four thirty only the next slot will be available.
Speaker 0
38.27s
30 only the next class.
Speaker 0
41.65s
At 4:30 only it's available.
Speaker 1
43.47s
ya already the three to four p m slot is already booked for another two people.
Speaker 0
49.91s
okay.
Speaker 1
51.23s
Hmm.
Speaker 0
51.77s
so four thirty. and is it a must like we shouldn't eat anything and we should at least two hours.
Speaker 1
56.57s
At least two hours required ma'am.
Speaker 0
59.91s
vaat if ai eet samthing laiṭ
Speaker 1
62.97s
ith enna panni for accurate for maintain the accurate results vandhu vi aar ensuring the fasting maam.
Speaker 0
70.83s
How much accuracy varies?
Speaker 1
74.01s
like maybe or five percent like that ma'am. we prefer for this for minimum two hours for the accurate hundred percent result. if you like to have lunch means it's fine ma'am.
Speaker 0
82.89s
July
Speaker 0
87.63s
okay like but tea or coffee that's fine.
Speaker 1
90.47s
That is fine ma'am. TR liquid item is fine ma'am.
Speaker 0
96.51s
Okay.