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Call Intelligence

Tamilvanan with Bharath Kumar — Jan 29, 2026 18:44

Deal Lost Unknown
Customer Tamilvanan
Phone +917013335016
Rep Bharath Kumar
Team Sales
Date 2026-01-29 18:44
Duration 5:13
Source None

Call History

5 attempts
Total Attempts5
First CallJan 23, 2026
Last CallFeb 20, 2026
Total Talk Time6.9 min
Other RepsSuganya
Rep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Tamilvanan. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Stressed
Budget Sensitivity N/A
Readiness to Buy N/A
Decision Maker N/A
Lead Type other

Conversation Flow

Opening Type other
Opening Quality Informal
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 5:13 (314s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 105
Rep Words / Customer Words 412 / 584
Rep Longest Monologue 12s
Customer Longest Monologue 18s
Silence Gaps (>2s) 3 (max 2.5s)
Interruptions 14

Sales Technique Assessment

Overall Sentiment Negative
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words High
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 0
Handling Rate
0%
Dominant Category Operational

Objections

1
Objection Category Raised By Handled Technique Quality
Process cannot be fixed
Aiyo adhellam manually nadakkura prachchanai bro. Idhu eviyum thirutha mudiyaadhu.
 operations Rep No agreement Poor

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
wellness client services Rep -- Negative Discussing the heavy workload and stress related to wellness clients.

Key Moments

3
00:25
Payment Identification
Identification of a 12,000 INR payment from 'Tamilvanan' that isn't linked to a specific agent.
02:11
Workload Venting
Speaker 0 expresses high stress and burnout due to manual invoice revisions and late data delivery.
04:14
Staff Resignation News
Discussion about 'Hema Ma'am' resigning suddenly, adding to the team's workload.

Trust Signals

2
Open venting about management and workload
Sharing internal group details

Resistance Signals

1
Speaker 0 refuses to believe the process can be streamlined easily ('manually nadakkura prachchanai').

Confusion Signals

1
Confusion over which client (Tamilvanan) paid the 12,000 INR.

Topics Discussed

Razorpay payments Invoice revisions Staff burnout Employee resignations Holiday/Leave tracking Client data management

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Casual greeting between colleagues.
Middle 2 neutral Speaker 0 expresses extreme stress over manual work and late data ('pressure romba stress aayitten').
Closing 3 neutral Discussing staff resignations and heavy workload distribution.

Call Transcript

Click to expand
Source File +917013335016 29-1-2026, 6-44-0pm.mp3
Transcript +917013335016_29-1-2026,_6-44-0pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19028