A
Call Intelligence
None with Bharath Kumar — Jan 24, 2026 18:03
Deal Lost
Warm
Call History
5 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Existing interaction)
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Likely Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:12 (13s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
16 / 18
Rep Longest Monologue
2s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time/Busy
Naan appuramaa tharen bro, naan idhu investment-ukku poyannu anuppichuttu irukken.
|
time | Customer | Yes | urgency/clarification | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| invoice/payment documentation | Customer | -- | Committed | Agent requesting an invoice for an investment process. |
Key Moments
300:02
Invoice Request
The primary purpose of the call is established.
00:04
Customer Delay
Customer explains they are busy with investment work and will send it later.
00:10
Commitment
Customer confirms they will send it today.
Trust Signals
1
Willingness to provide requested documentation
Resistance Signals
1
Delaying the task due to current workload
Topics Discussed
Invoice
WhatsApp
Investment
Timeline
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responsive to the greeting. |
| Middle | 2 | neutral | Mentions being busy with investment work. |
| Closing | 3 | neutral | Agrees to send the document later. |
Call Transcript
Click to expand
Speaker 1
0.75s
Hello
Speaker 0
0.95s
Hello sollunga
Speaker 1
2.23s
Oru invoice onnu venum bro ungalukku WhatsApp anuppichirukken.
Speaker 0
4.59s
Naan appuramaa tharen bro, naan idhu investment-ukku poyannu anuppichuttu irukken.
Speaker 1
8.21s
Poradhukkulla anuppureengala innaikkulla?
Speaker 0
10.37s
Aa onnambaram onnambaram.
Speaker 1
11.43s
Aa okay.