A
Call Intelligence
Shyam Sundar with Bharath Kumar — Feb 16, 2026 15:08
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Shyam Sundar.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Shyam Sundar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Positive
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
appointment_setting
Call Ending
follow_up_scheduled
Call Structure
Duration
0:25 (26s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
48 / 21
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I am little bit busy
um I am little bit busy. can I can you call me after 6 PM?
|
time | Customer | Yes | agreement/rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Positive | Recently you showed interest in i o three sixty program right saar? |
Key Moments
200:12
Customer confirms interest
Validates the lead quality and program relevance.
00:15
Customer requests callback
Sets the stage for the actual sales conversation later.
Trust Signals
1
Immediate acknowledgment of the brand/program
Enthusiasm Signals
1
Tell tell
Resistance Signals
1
Time constraint (busy)
Topics Discussed
IO 360 Program
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and listening. |
| Discovery | 2 | positive | Acknowledges interest in the program. |
| Closing | 3 | neutral | Politely requests a callback due to being busy. |
Call Transcript
Click to expand
Speaker 1
0.01s
Oh yaar.
Speaker 0
0.83s
halo
Speaker 0
2.85s
sar dis is bharat samay go.
Speaker 1
5.93s
somabare according
Speaker 0
7.19s
i o wellness anta saar. recently you showed interest in i o three sixty program right saar?
Speaker 1
12.35s
Aa ya ya tell tell.
Speaker 0
13.53s
is it the right time to talk with you sir?
Speaker 1
15.93s
um I am little bit busy. can I can you call me after 6 PM?
Speaker 0
20.77s
six pm. ya shur. ai vil giv yu da paal pyak aftar six.
Speaker 1
22.47s
Okay okay.
Speaker 0
24.59s
okay sir thank you.