A
Call Intelligence
Ram with Bharath Kumar — Feb 18, 2026 18:26
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
5.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Ram.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Ram. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low (forgot the program name)
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
37% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:29 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
18
Rep Words / Customer Words
48 / 42
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not available/Traveling
Illanga I am outside Rajasthan I will be coming back only to Chennai in three four days.
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Customer | -- | Positive | Reference to registration and brief definition as a whole body checkup. |
Key Moments
300:09
Customer forgets program name
Rep had to re-establish the value proposition immediately.
00:19
Customer mentions being in Rajasthan
Identified a valid logistical barrier to continuing the call.
00:24
Customer requests Monday callback
Strong signal of intent/interest despite current unavailability.
Trust Signals
2
Customer shared current location (Rajasthan)
Customer suggested a specific day for follow-up
Resistance Signals
1
Initial forgetfulness about the brand
Confusion Signals
1
ennanna IO 360-nu marandhutten (I forgot what IO 360 is)
Topics Discussed
IO 360 Program
Whole body checkup
Travel schedule
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer did not recognize the caller or the program name initially. |
| Middle | 2 | neutral | Acknowledged the explanation of the service. |
| Closing | 3 | neutral | Proactively suggested a callback time. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello.
Speaker 0
1.41s
Aa, yaarunga?
Speaker 1
2.21s
Hello sir, this is Bharath from IO.
Speaker 0
2.61s
Aa sollungalen.
Speaker 1
5.73s
Recent-aa neenga IO three sixty program-ukkaaga register pannirundheengala sir?
Speaker 0
9.77s
Okay, ennanna IO 360-nu marandhutten.
Speaker 1
11.83s
Ivo moondru aaru endradhu whole body checkup sir.
Speaker 0
14.99s
Okay-nga, okay-nga.
Speaker 1
16.11s
Idhula idhula discuss panna neenga free-aa irukkeengala?
Speaker 0
19.03s
Illanga I am outside Rajasthan I will be coming back only to Chennai in three four days.
Speaker 1
20.29s
I will be comfortable.
Speaker 1
24.07s
Ok.
Speaker 0
24.23s
So can you call me sometime next week Monday?
Speaker 1
26.69s
Monday call pannittungala?
Speaker 0
26.85s
Sunday call pannittu
Speaker 0
28.19s
Aa
Speaker 1
28.73s
Okay sir, sure, thanks sir.
Speaker 0
28.81s
Okay.