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Call Intelligence

aarthinatarajan with Bharath Kumar — Feb 21, 2026 10:45

Deal Lost Warm
Customer aarthinatarajan
Phone +916385909498
Rep Bharath Kumar
Team Sales
Date 2026-02-21 10:45
Duration 0:51
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | AHC | 7 Day Program | Leads
Platformig
Lead DateFeb 27, 2026
CityHosur
Interesti_want_to_feel_healthier_&_more_energetic
Ready to Investi_need_more_information

Call History

2 attempts
Total Attempts2
First CallFeb 21, 2026
Last CallFeb 22, 2026
Total Talk Time0.9 min
Rep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with aarthinatarajan. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Neutral/Inquisitive
Budget Sensitivity Unknown
Readiness to Buy Warm
Decision Maker Influencer
Lead Type b2c
Campaign Source Meta | AHC | 7 Day Program | Leads

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 4
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending follow_up_scheduled

Call Structure

Duration 0:51 (52s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 25
Rep Words / Customer Words 84 / 62
Rep Longest Monologue 6s
Customer Longest Monologue 4s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Time

Objections

1
Objection Category Raised By Handled Technique Quality
Currently busy/outside
Naan ippo current-aa velila irukkennu kudu ethanai manikku call pannalaam?
 time Customer Yes rescheduling Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
wellness program Customer -- Interested Customer inquiring about a wellness program for her father.

Key Moments

3
00:16
Customer mentions father's checkup
Identifies the primary motivation and the actual subject of the wellness program.
00:35
Location confirmation (Hosur)
Helps in logistics and building local rapport.
00:48
Callback agreement
Ensures the lead remains active despite current unavailability.

Discovery Questions

4
Q1 enna help venum Ma'am?
Q2 ippo free-aa irukkeengala?
Q3 neenga Chennaiyil-laama?
Q4 Unga name enna?

Trust Signals

3
Providing full name
Providing specific location
Explaining family context

Enthusiasm Signals

1
Confirmed she tried to reach out earlier

Resistance Signals

1
Time constraint (currently outside)

Topics Discussed

Wellness Program Health Checkup Father's Health Location Scheduling

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Acknowledging the call.
Discovery 2 positive Explaining the reason for inquiry (father's health).
Closing 3 neutral Agreeing to a callback time.

Call Transcript

Click to expand
Source File +916385909498 21-2-2026, 10-45-9am.mp3
Transcript +916385909498_21-2-2026,_10-45-9am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19023