A
Call Intelligence
Drishya with Bharath Kumar — Feb 19, 2026 19:20
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
75.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
10.00%
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
13% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
7:56 (477s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
145
Rep Words / Customer Words
842 / 218
Rep Longest Monologue
64s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price inquiry/High cost
Can I know the price of this please?
|
price | Customer | Yes | discounting & value stacking | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | 99900.00 | Neutral | Comprehensive whole body checkup including 14 tests. |
Key Moments
301:26
The 4 Stages Explanation
Crucial for establishing the value of preventative testing over reactive hospital visits.
05:11
Price Reveal
The moment of truth where the 1.1L price is introduced and immediately discounted.
07:11
Couple Discount Inquiry
Strong buying signal indicating the customer is considering this for two people.
Discovery Questions
2
Q1
Do you have any specific health concern or you are looking for a general health checkup?
Q2
Previously did you annually you regularly you will take the health checkup ma'am?
Trust Signals
3
Sharing her name
Confirming she filled the form
Asking about doctor availability for solutions
Enthusiasm Signals
2
Asking 'What is the next test?'
Inquiring about couple discounts
Confusion Signals
2
Clarifying if VO2 Max is a treatment
Asking for examples of blood parameters
Topics Discussed
IO 181 Blood Test
VO2 Max
DEXA Scan
Gut Microbiome
Amino Acid Test
Epigenetic Age
Food Intolerance
Women's Day Discount
Couple Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and receptive. |
| Discovery/Pitch | 2 | neutral | Asked clarifying questions about VO2 Max and Gut Microbiome. |
| Pricing | 3 | neutral | Processing the 99,900 INR price point and looking for value/discounts. |
| Closing | 4 | positive | Agreed to review WhatsApp details. |
Call Transcript
Click to expand
Speaker 1
0.47s
hello
Speaker 0
1.87s
Hello.
Speaker 1
2.97s
hello ma'am this is bharat from my home.
Speaker 0
5.25s
yes.
Speaker 1
6.09s
recently showed interest in iotc program right ma'am?
Speaker 0
9.53s
yes.
Speaker 1
10.45s
is it the right time to discuss with this about this ma'am?
Speaker 0
13.71s
Yes.
Speaker 1
14.49s
okay. aa aar yu from chennai maam?
Speaker 0
17.55s
Yes, I understand.
Speaker 1
18.97s
Neenga Tamilungala?
Speaker 0
20.27s
No.
Speaker 1
22.03s
Oh okay ma'am. Okay ma'am. Shall we start? Before that uh I need to know do you have any specific health concern or you are looking for a general health checkup ma'am?
Speaker 0
32.87s
general health checkup.
Speaker 1
34.39s
Okay. Okay okay ma'am. I will explain about the things which are covered under this 360 ma'am. Okay ma'am.
Speaker 0
41.03s
Okay.
Speaker 1
41.75s
okay. before that previously did you annually you regularly you will take the health checkup ma'am? every year?
Speaker 0
50.13s
ya, there is no fixed time.
Speaker 1
52.51s
Okay okay.
Speaker 0
53.61s
but you are roughly one so you
Speaker 1
55.53s
oke oke maam shur maam. in this test vi vil include 14 testas maam. in this whole body checkup.
Speaker 0
63.53s
Okay.
Speaker 1
64.29s
Okay, I will explain one by one. First one, first thing is IO 181 blood test, ma'am.
Speaker 1
69.91s
in this blood test we will cover one eighty plus biomarkers. including all eleven major organs ma'am.
Speaker 0
73.57s
including all
Speaker 1
76.59s
in this blood test how it is different from other blood test means
Speaker 1
80.57s
industrial test if you take any risk or disease means it will have four.
Speaker 1
86.49s
stages maam stage 1 stage 2 stage 3 stage 4 maam. if the risk or disease it in the stage 1 means you will not
Speaker 1
95.59s
find eni symptoms in yuvar baadi.
Speaker 1
97.89s
yu ken go tu vark, yu ken kam an tu eni vark mem, bat yu dont hav eni simptams laik dat tu faind it is in ta baadi.
Speaker 0
104.73s
Mm-hmm.
Speaker 1
106.47s
if it is in they are risk or disease in the second stage ma'am means you will get the
Speaker 1
111.87s
fever or cough, cold, headache like that like this kind of things you will get ma'am but you will consider it as a normal thing and get any tablets and injection you can give the temporary solution for that ma'am if it is taken soon.
Speaker 1
129.55s
If this
Speaker 0
129.97s
Doctor.
Speaker 1
130.71s
If the disease or risk went to the third stage means you will go to the hospital ma'am. If a necessity to go to the hospital there the doctor will take the scans and blood test they will tell this kind of risk you have in the stage three.
Speaker 1
145.21s
yu need tu du minor surgery ar yu need tu bi in medication for at least one month laik dat and all maam. aftar yu reach da three third stage only yu vil get tu no abaut dis.
Speaker 0
145.23s
unit
Speaker 1
154.81s
in this blood test you will get the stage one without knowing symptoms some risk will be in stage one right ma'am. that and all will detect in this blood test ma'am. mainly.
Speaker 0
154.97s
Okay.
Speaker 0
163.93s
Mainly okay.
Speaker 1
164.97s
Mainly this is ya mainly IO what is the difference between IO and hospital means if
Speaker 0
170.23s
Hmm.
Speaker 1
170.81s
for hospital if you get any disease or risk for that cure you need to go to hospital ma'am. after getting the disease
Speaker 0
177.15s
In the disease
Speaker 1
178.21s
For cure segment you will go to hospital. But IO is
Speaker 1
181.49s
ven yu ar in da normal stage if yu tek da blood test mens it vil predikt da future risk and vi ken privent fram da.
Speaker 1
188.85s
risk. that is the main goal the actual i o is doing.
Speaker 0
190.43s
Gold
Speaker 0
193.17s
oke. apart pham blad test vaat is dyu sej?
Speaker 1
195.67s
aa vivo to max test we will covering ma'am.
Speaker 0
199.25s
vaat is dyaat?
Speaker 1
200.07s
Vivo 2 Max test means, uh, this is a test which will how much all season consumption you are having in your peak workout.
Speaker 0
208.89s
Mm-hmm.
Speaker 1
209.41s
it will lead to your heart how much
Speaker 0
211.49s
So will it be a treatment test or something like that? Yeah, yes ma'am, yes ma'am.
Speaker 1
211.69s
India
Speaker 1
213.35s
yaa yes ma'am. yes ma'am. yu vil ran in tha tredmil. yuvar yuvar aasijan maask vil bi verin yuvar ma'am. it vil...
Speaker 0
215.19s
treadmill
Speaker 1
219.49s
continually monitor your oxygen consumption. we will slow by slow we will increase the speed of treadmill.
Speaker 1
224.87s
at your stop at your time you will in your peak workout time how much oxygen your body is consuming.
Speaker 0
231.73s
okay. vaat is da nekst test?
Speaker 1
233.55s
and next test is exa scan man.
Speaker 0
235.85s
Okay.
Speaker 1
235.99s
in this Texas can you can find the
Speaker 0
238.77s
Bone density bone density ya bone density
Speaker 1
239.39s
bone density ya bone density visceral fat and muscle mass you can get whole body count.
Speaker 0
243.63s
You can get.
Speaker 0
244.89s
Okay. Next.
Speaker 1
246.37s
Next is gut microbiome test ma'am.
Speaker 0
248.83s
Okay.
Speaker 1
249.29s
In this test you can find the how much good bacteria and bacteria in your gut health.
Speaker 0
253.55s
Oh.
Speaker 1
254.39s
If you find this means
Speaker 0
254.67s
and how will you do the test? is it a blood test?
Speaker 1
256.41s
It's stool stool test ma'am. Stool test.
Speaker 0
258.01s
Okay. And
Speaker 1
259.95s
and amino acid test maam.
Speaker 0
262.23s
okay, how will you test that?
Speaker 1
263.59s
it is blood using blood ma'am.
Speaker 0
265.89s
Net.
Speaker 1
266.21s
community test, bullet test.
Speaker 0
267.63s
okay okay and chest
Speaker 1
268.45s
and chest x-ray
Speaker 0
270.55s
oke.
Speaker 1
271.17s
test esse ECG, Echo, CT calcium score and USG whole body abdomen. idhu 6 test saar idhu scan basis test ma'am.
Speaker 0
280.27s
okay. so the main difference is your first blood test before you will tell which stage the disease is. ya yes.
Speaker 1
280.93s
to the main
Speaker 1
285.41s
Ya yes exactly ya.
Speaker 0
287.09s
okay. and what can you give me examples of what parameters you're checking in the blood test? is it normal like cholesterol, vitamin, hemoglobin like that? including vitamin.
Speaker 1
295.23s
including we can find the cancer markers and cardiac risk markers and all ma'am. I will share you the sample report with this.
Speaker 0
301.43s
Okay.
Speaker 1
302.65s
Number in the WhatsApp you can see which are the parameters covering in that.
Speaker 0
303.07s
Indha WhatsApp
Speaker 0
306.75s
oke, andarstud.
Speaker 1
308.67s
aapṭar det
Speaker 0
308.73s
Can I know the price of this please?
Speaker 1
311.19s
aa this is 1,10,000 ma'am.
Speaker 0
313.93s
Okay.
Speaker 1
314.61s
due to because of the valentine's day to valentine's day offer to women's day celebration upcoming month march eighth is the women's day offer. so we are giving the offer for ten percent discount ma'am.
Speaker 0
323.97s
Hmm.
Speaker 1
327.45s
the final price for the whole body checkup will be nainteen thousand nine hundred.
Speaker 0
327.79s
Price
Speaker 0
333.33s
ninty thousand nine hundred.
Speaker 1
334.55s
99,900.
Speaker 0
336.17s
nainty nain nain hundred.
Speaker 1
337.83s
nine hundred. including this test after whole body abdomen we will covering food intolerance test ma'am.
Speaker 0
345.51s
okay
Speaker 1
346.27s
this test will is a blood test only. in this test you can find which are the food is allergic for you. allergic for you.
Speaker 1
354.69s
and if which are the test you need to avoid which are the food you need to avoid to get out from the inflammation and all ma'am.
Speaker 0
359.03s
out from the window.
Speaker 0
360.73s
Mm. Mm.
Speaker 1
362.11s
After that we will cover the epigenetic age test ma'am. Do you have any idea about epigenetic age test ma'am?
Speaker 0
368.05s
so what is that?
Speaker 1
369.23s
aa because it is your actual main or age ma'am.
Speaker 0
373.57s
30.
Speaker 1
374.23s
30. In this 30 age you are calculating from the birth certificate. Using birth certificate you are calculating your age.
Speaker 1
381.45s
year on year okay ma'am.
Speaker 0
383.31s
Okay.
Speaker 1
383.89s
dis age is only helpful for celebrate your birthday year on year.
Speaker 0
389.91s
Hmm.
Speaker 1
390.25s
apart from that in your cellular level there is another biological age is having ma'am. that is the real age of your body.
Speaker 0
396.81s
It will detect.
Speaker 1
396.81s
it will detect each organs age ma'am. your brain might have
Speaker 1
401.37s
age of forty or twenty five like that. each organs age you can find in this test ma'am.
Speaker 0
403.27s
25.
Speaker 0
404.41s
Ee charge
Speaker 1
407.21s
It will helpful for you how much it will detect the chronological age and the biological age. How fast your
Speaker 0
407.35s
it will
Speaker 1
414.43s
Body is aging year on year.
Speaker 0
415.95s
Mm.
Speaker 1
416.29s
You can direct.
Speaker 0
416.77s
Will you also give the solution to any problem if there is?
Speaker 1
420.39s
kya yeh definite
Speaker 0
420.61s
Doctors or ya
Speaker 1
422.05s
Ya, we have doctors in the IO clinic, ma'am.
Speaker 0
425.45s
okay.
Speaker 1
426.75s
Before that you need any doctor consultation for this ma'am?
Speaker 0
429.29s
If two people come how much will you charge?
Speaker 1
432.13s
if two people you coming means we can do fifteen percent discount ma'am for both.
Speaker 0
438.55s
Okay.
Speaker 1
439.43s
15 to 20% we can give the discount for you if you come as couple.
Speaker 1
443.81s
Almost you can reduce 20 20 40,000 you can reduce ma'am for both of them.
Speaker 0
443.83s
Almost you can reduce 20 20 40000 you can
Speaker 1
449.37s
in this offer.
Speaker 0
449.45s
Okay aagrah baithi.
Speaker 1
451.39s
before that I will share you the reports sample reports which are the covering this test ma'am you just go through this.
Speaker 0
456.17s
Just go through.
Speaker 0
457.79s
Okay.
Speaker 1
458.39s
du yu hyav eni adar kveris rigarding dis, maam?
Speaker 0
461.51s
No no other question.
Speaker 1
462.77s
may I know your name ma'am?
Speaker 0
464.49s
Drishya.
Speaker 1
465.35s
Drishya.
Speaker 0
465.67s
That I already filled in the form. Yeah, yes, yes, yes. Yeah. Okay.
Speaker 1
467.37s
Yeah, yes, yes, yes.
Speaker 1
470.37s
oke. ai vil sher da ditels in vaat sar?
Speaker 0
470.53s
I will
Speaker 0
471.17s
details in what sir?
Speaker 1
475.33s
Okay. Thank you.
Speaker 0
475.71s
Thank you.