A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 12:35
Deal Lost
Warm
Call History
16 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
16
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Problem-solving
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:52 (52s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
48 / 56
Rep Longest Monologue
5s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| sim activation/replacement | Customer | -- | Other | Replacing a lost SIM card with the same number. |
Key Moments
300:14
Customer reports missing mobile/SIM.
Identifies the core problem of the call.
00:32
Agent suggests contacting Santhosh for reactivation.
Provides the resolution path.
00:40
Agent explains deactivation/reactivation process.
Clarifies that the same number can be retained, easing customer concern.
Discovery Questions
2
Q1
Pannitteengalaa? (Did you do it?)
Q2
Enna issues ellaam enna? (What are all the issues?)
Trust Signals
1
Customer follows agent's advice to contact 'Santhosh'.
Confusion Signals
1
Customer asks 'Enna panrathu?' (What to do?) regarding the lost SIM.
Topics Discussed
Lost SIM card
Mobile phone loss
SIM reactivation
Internal contact (Santhosh)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is worried about a missing mobile/SIM. |
| Middle | 2 | neutral | Asking what can be done to fix the issue. |
| Closing | 3 | neutral | Accepts the solution provided by the agent. |
Call Transcript
Click to expand
Speaker 1
0.59s
Hello.
Speaker 0
2.13s
Baraayittu innum ingae mukkal number irukku.
Speaker 1
5.79s
Pannitteengalaa?
Speaker 0
7.61s
Aamaa paaru eduthu back case-la vachirundhen full sim kuduthathum
Speaker 1
12.23s
Aa?
Speaker 0
14.81s
Innoru mobile-la vachirundhen naanu adhu inga miss aayittu irukku.
Speaker 0
20.65s
Kaamaiyaavathu chinna.
Speaker 0
23.05s
Enna panrathu?
Speaker 1
24.91s
Enna panrathu Sun Source kitta sollunga phone panni idhu maadhiri edhaachum enna pannalaamnu.
Speaker 0
26.53s
Mm-hmm.
Speaker 0
30.63s
Santhosh idhuvaa irukku
Speaker 1
32.45s
Aa Santhosh kitte sollunga, avar pudhu idhu activate panni kuduppaaru adhe numberla.
Speaker 0
37.39s
Okay okay pannikkalaam enna issues ellaam enna.
Speaker 1
38.77s
Aa.
Speaker 1
40.59s
Illa illa adhai deactivate pannittu pudhusu adhe numberla activate pannalaam.
Speaker 0
46.89s
Okay okay
Speaker 1
48.33s
Mm
Speaker 0
49.35s
Sari okay naan avarkitta solren.