Call Intelligence — Thara

Customer Thara

Phone +916383419107

Rep Bharath Kumar

Team Sales

Date 2026-02-19 12:30

Duration 0:13

Source None

Call History

16 attempts

Total Attempts16

First CallJan 23, 2026

Last CallFeb 25, 2026

Total Talk Time15.3 min

Other RepsSuganya, Vimal, Vimal, Vimal, Vimal

Rep Performance

9.0/10

Pitch Effectiveness

0.0/10

Engagement

8.0/10

Conversion Probability

60.0%

Personalization

9.0/10

Technical Quality

0.0/10

Active Alerts

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Thara. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost

Calls Before Closure 16

Upsell Attempted No

Cross-sell Attempted No

Customer Profile

Gender Female

Language Preference Tamil

Brand Awareness High

Brand Sentiment Neutral

Readiness to Buy Warm

Decision Maker Yes

Lead Type b2c

Conversation Flow

Opening Type rapport_building

Opening Quality High

Rapport Building Present

Needs Discovery Missing

Discovery Depth None

Discovery Questions 0

Pitch Approach

Closing Attempt No

Closing Technique None

Call Ending other

Call Structure

Duration 0:13 (13s)

Primary Language Tamil

Code Switching None

Total Speaker Turns 6

Rep Words / Customer Words 16 / 21

Rep Longest Monologue 2s

Customer Longest Monologue 4s

Silence Gaps (>2s) 0 (max 1.0s)

Interruptions 1

Sales Technique Assessment

Overall Sentiment Positive

Rep Confidence High

Needs-Based Selling No

Value Stacking No

Urgency Creation None

Script Adherence None

Filler Words Low

Follow-Up Commitment Yes

Total Objections 0

Handled Successfully 0

Handling Rate

Key Moments

00:04

Rep confirms possession of SIM

Resolves the customer's query immediately, maintaining trust.

00:11

Agreement to hand over to driver

Finalizes the logistical request and ends the call efficiently.

Trust Signals

Customer trusts the rep with a SIM card

Familiarity in tone

Topics Discussed

SIM card return Driver logistics (Ramu)

Sentiment Arc Detail

Phase	Order	Sentiment	Note
Opening	1	neutral	Customer asks about a SIM card.
Closing	2	positive	Customer is satisfied with the arrangement to give the SIM to the driver.

Call Transcript

Speaker 1 0.85s

Sollunga Thara.

Speaker 0 1.77s

Enga naan oru sim unakku kodutha neyambu irukkungala onnu week-kku?

Speaker 1 4.15s

Irukku irukku enkitta dhaan irukku naan kudukkanumnu nenachen marandhutten.

Speaker 0 7.51s

Adhu andha driver kitta yen koduppeengala ippo Ramu kitta?

Speaker 1 10.41s

Speaker 1 11.67s

Appadiyaa idho kudukkuraaru.

Source File +916383419107 19-2-2026, 12-30-13pm.mp3

Transcript +916383419107_19-2-2026,_12-30-13pm_transcript.json

Ingested 2026-03-01 11:19

Call ID #19020