A
Call Intelligence
None with Bharath Kumar — Feb 01, 2026 10:30
Deal Lost
Warm
Call History
16 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
16
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:37 (97s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
36
Rep Words / Customer Words
102 / 148
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.1s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical/Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Previous booking failure
Kuduthanga naan first rendu vaarathukku munnaadi pannumbodhu edho failure aayiduchunnu
|
technical/process | Customer | Yes | reassurance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Excited | Customer asking if the blood test is scheduled for tomorrow. |
Key Moments
300:40
Blood test confirmation
Customer confirms he needs a test tomorrow at 2 PM.
00:55
Payment failure discussion
Customer reveals why he stopped booking (Axis failure) which is a critical friction point.
01:19
IVO Mail ID issue
Technical detail regarding account setup that caused previous friction.
Trust Signals
2
Willingness to share payment failure details
Asking for specific guidance on how to pay
Resistance Signals
1
Hesitation due to previous technical failure with Axis booking
Confusion Signals
1
Uncertainty about whether the booking was confirmed by 'Naveen' or 'Saraswati'
Topics Discussed
Booking confirmation
Blood test scheduling
Payment gateway failure
Axis Bank booking
IVO Mail ID
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Checking on booking status. |
| Middle | 2 | negative | Discussing previous payment/Axis booking failure. |
| Closing | 3 | positive | Agreed to follow up for next steps. |
Call Transcript
Click to expand
Speaker 1
1.23s
Hello.
Speaker 0
1.37s
Hello.
Speaker 1
2.87s
Aa, adhuvum.
Speaker 0
4.17s
Para, sollunga para, cooking podanuma?
Speaker 1
7.03s
Amma booking already pottangaannu ninaikkiren.
Speaker 0
10.07s
Pottu yaar pottadhu?
Speaker 1
12.95s
Idhula Naveen potturukkarunnu ninaikkiren Saraswati phone panrennaanga.
Speaker 0
16.09s
Aa aa aa.
Speaker 0
19.71s
Photoshop booking.
Speaker 1
21.39s
Aa, pottaachunga.
Speaker 0
23.03s
Enga duty-la irukkeenga?
Speaker 1
24.89s
Illa, veetla dhaan irukken.
Speaker 0
26.83s
Appuram Sunday bookinglaam kudukkureenga.
Speaker 1
30.37s
Nethu night phone pannaaru pathu manikku avaru details aamichu vainga appadinnu sonnen.
Speaker 0
33.83s
Aa aa.
Speaker 1
36.41s
Ammichaaru kaalaila paarthaa naan idhulaye photo vandhuruchu eppadi pay pannanum.
Speaker 0
40.81s
Ennaikku naalaikku blood test edukkanuma?
Speaker 1
43.35s
Aama rendu manikku adhu booking confirm aayiduchunnu mattum enakku sollunga.
Speaker 0
47.43s
Aa aa aa
Speaker 0
49.79s
Oru
Speaker 1
49.91s
School-la
Speaker 0
51.03s
Saringa saringa.
Speaker 1
52.41s
Sari okay.
Speaker 0
52.69s
Aanaa Axis kuduthaangala ungalukku booking Axis?
Speaker 1
55.83s
Kuduthanga naan first rendu vaarathukku munnaadi pannumbodhu edho failure aayiduchunnu naan adhukkappuram panrathu illa booking.
Speaker 0
62.29s
Thirumba sari pannittaanga Bharat thirumbu booking sonnaangala illaiyaa ungalukku?
Speaker 1
66.43s
Theriyalinga, naan oru vaatti booking podumbodhu naan ungalukku phone panren, neenga eppadi pannanum ennenna prachannai varumnu mattum enakku sollunga.
Speaker 0
72.25s
Saringa saringa.
Speaker 1
73.59s
Aa okay
Speaker 0
74.55s
Mm sari okay yenna nethu dhaan confirm pannaanga booking.
Speaker 1
78.33s
Mm mm mm.
Speaker 0
79.25s
First vandhu IVO mail ID pottu dhaana namma panra maadhiri irundhuchu, avanga IVO mail ID dhaan kudukkaama idhuvaa irundhuchu.
Speaker 1
84.99s
Hello.
Speaker 0
85.85s
Nerathula panni pannirukkaanga sari naalaikku neenga vandhuttu sollunga appadinnu sollunga.
Speaker 1
90.31s
Sari okay.
Speaker 0
91.65s
Mm saringa okay thanks.
Speaker 0
94.97s
Ore aaguthu.