A
Call Intelligence
None with Bharath Kumar — Jan 23, 2026 20:28
Deal Lost
Warm
Call History
16 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
0.0%
Personalization
9.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
16
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
N/A
Decision Maker
Internal
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Internal Coordination
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
8:26 (506s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
148
Rep Words / Customer Words
642 / 588
Rep Longest Monologue
18s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No space in office
Inga udkaarathukke edam illainga aththanai per vandhuttaanga.
|
logistics | Customer | Yes | shared commiseration | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| sales training/mentorship | Rep | -- | Other | Speaker 0 asks Speaker 1 to teach him sales techniques. |
Key Moments
400:46
Booking Clarification
Resolving who assigned the technician and why the customer was called.
02:07
Request for Sales Training
Speaker 0 expresses desire to learn sales, indicating a shift in role or interest.
04:42
Office Environment Discussion
Detailed description of the T Nagar office being overcrowded ('Meen Market').
06:30
Commute Logistics
Discussion of Metro vs Bike travel times between Eggmore, T Nagar, and Kundrathur.
Trust Signals
3
Asking for career mentorship
Sharing personal commute details
Honest complaints about office pests (cockroaches)
Enthusiasm Signals
1
Interest in learning sales techniques
Confusion Signals
1
Double booking/assignment confusion at 00:06
Topics Discussed
Technician Assignment
Booking Management
Sales Training
Office Overcrowding
Cockroach Infestation
Commute Times
Laptop Assignments
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confusion over booking assignments and technician status. |
| Middle | 2 | neutral | Asking for sales training and discussing office environment. |
| Closing | 3 | positive | Casual talk about commutes and laptops. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.63s
Hello
Speaker 1
1.65s
Sollunga.
Speaker 0
2.91s
Aa ungalukku technician vandhu asainnu thanniyaachuppa naalaikku poy eduthukkittu vaanga.
Speaker 1
6.27s
Enga enga avangalukku book panniyaachunnu message pottunenga ungalukku? Puriyala, Saraswati book pannittaanga, rendu vaatti book aayirukkuma?
Speaker 0
10.91s
Puriyala.
Speaker 0
15.93s
Bookingnu sollalainga neenga assigned check panna sollungala.
Speaker 1
18.05s
Adhu adhu assign adhuvum aamaa aamaa okay okay sollittaanga.
Speaker 0
21.51s
Adhu oru exam-aa education education education-la adhu monitor-la.
Speaker 1
28.73s
Illa, neenga pesuradhu sariya kekkalainga.
Speaker 0
31.63s
Aa technician vandhuttu technician vandhuttu AC tharraanga avanga onnu poyiduraanga eduthuduvaanga.
Speaker 1
39.85s
Aa okay okaynga thanks thanks.
Speaker 0
42.29s
Idhu vandhu booking vandhu Saraswati kitta kuduthurutteengala?
Speaker 1
46.01s
Aa avanga pottu booking done-ne message pottuttaanga, yenna neenga late-aa avangalukkum first avangalukku thaan pottu avanga phone edukkarathunaala thaan ungalukku phone pannen naanu.
Speaker 0
54.71s
Okay okay actually ennala ippodhaikku booking pona mudiyaadhu adhudhaan yenna veettukku.
Speaker 1
61.15s
Enna aachu ungalukku?
Speaker 0
66.57s
Aa, ithu nerukku.
Speaker 1
67.61s
Ungalukku signal illaiya enakku illaiyaannu theriyalingalainga.
Speaker 0
71.47s
Illa enakku fulla irukkenga toweru.
Speaker 1
73.79s
Aa ippodhaan nallaa kekkudhu idhukkume nalladhaan kekkudhu neenga yen food bottle poradhillai ippo
Speaker 0
77.09s
Aa
Speaker 0
79.51s
Aahaa poduradhu illainnu illainga booking yaarum kudukkuradhu illa.
Speaker 1
83.93s
Kodukkiravu illaiyaa sari
Speaker 0
85.27s
Aama aama ippa naan veettukku vandhuttaen adhanaala ippodhaikku ennaala pona mudiyaadhu naane ungakitta sollanumnu ninaichu Saraswathikku anuppiduvaan annittu
Speaker 1
93.05s
Mm mm, enakku idhula edhuvum kidaiyaadhu illa, inga prachannai illa, yaar panninaalum.
Speaker 0
94.39s
Aa
Speaker 0
98.71s
Nangal
Speaker 1
99.35s
Ungalukku edhaavadhu free ungalukku panna unga moolama appadi.
Speaker 0
102.45s
Yaaru?
Speaker 1
103.83s
Ippa neenga book panna.
Speaker 0
104.63s
Adhu puriyala.
Speaker 1
105.87s
Appo rendu perukku booking kudukkuradhula sonneengala, ungalukku book pandradhunala ungalukku edhaachum venum additional benefit irukkungala neenga book pannunga?
Speaker 0
112.19s
Owner
Speaker 0
113.23s
Oru benefit-um illa Bharath yaar booking pottalum onnum prachinai illa.
Speaker 1
118.09s
Aa adhukkuthaan ketten illa.
Speaker 0
119.17s
Enna benefit irukku
Speaker 1
122.25s
Adhuthaan enakku theriyarundhu cooking ennanga?
Speaker 0
123.03s
Cookingku ennanga benefit koduppaangannu.
Speaker 1
125.43s
Adhudhaan kettenga naanu.
Speaker 0
127.85s
Illa illa varathu andha maadhiri edhuvum illa enakku konjam sales konjam kaththu kudungalen eppadi pannanumnu sollittu.
Speaker 1
134.67s
Mm mm sari okaynga.
Speaker 0
137.71s
Aa sari neenga free aayittu sollunga Kishore kittayum unga kittayum kettu kaththukkuren innaikku ivaru vandhaaru.
Speaker 1
142.65s
Innaikku ivaru vandhaaru naane niraiya kathukka vendiyathu irukku innum.
Speaker 0
147.63s
Puriyala.
Speaker 1
148.71s
Neenga Kishore kitta irundhu dhaan kathukkanum, naan solren avarukku.
Speaker 0
152.11s
Okay okay adhaan Ilango sir vandhaaru innaikku.
Speaker 1
154.83s
Aa
Speaker 0
155.91s
Adhaan solgiraaru Prabha ungalukku trust irukkaannaru sari okay sir appadinnu.
Speaker 1
160.45s
Mm mm mm.
Speaker 0
161.41s
Adhaan yenna enakku andha alavukku salesla vandhu knowledge kidaiyaadhu sir appadinnu Kishore kitta solren avanga train pannuvaanga appadinnu sollittu solli thandhaaru.
Speaker 1
169.29s
Aa
Speaker 0
170.53s
Saringa sir okay appadinu solli sonnen
Speaker 1
173.15s
Sari sari okay.
Speaker 0
174.61s
Aa
Speaker 0
177.35s
Sari sari.
Speaker 1
179.83s
Belize eppadinga irukku?
Speaker 0
182.09s
Delicious-aa eppadi irukkumnu ninaikkireenga?
Speaker 1
183.81s
Amaithi Pongal idhuthaa?
Speaker 0
185.83s
Aamaa aamaa amaithi poongaavaayiduchu
Speaker 0
190.03s
Adhu India amaidhi poongavaa irukkum adhu romba violentaadhaan irukkudhu
Speaker 1
190.11s
Athu
Speaker 1
193.93s
Mm mm.
Speaker 0
194.85s
Naan naane place maatha poren.
Speaker 1
199.05s
Ungala avvalavu idam free-aa irukku, enga vena ukkaara vendiyathuthaan neenga.
Speaker 0
202.09s
Appadithaanga poi utkaara poren intha roomukku pogala neenga utkaandheenga andha officeukku pogalaamnu solli.
Speaker 1
206.91s
Ukkandhu naan keppi ukkaandhurunga yaarum endha prachanaiyum kidaiyaadhu
Speaker 0
210.83s
Illa peaceful-aa azhagaa work pannalaamla.
Speaker 1
213.13s
Mm
Speaker 0
214.33s
Adhaan angadhaan poy innaikkudhaan poyittu enga udkaaraalaam parathula udkaarandha idathula udkaaraalaama illa andha lastula udkaaraalaamaannu poy paarthuttu vandhen
Speaker 1
220.41s
Illa.
Speaker 1
223.49s
Mm, okay.
Speaker 0
223.75s
Sari okay engeyo ukkaarom appadinnu sollittu vandhutten naanu.
Speaker 1
227.37s
Naan ippa latest-aa ukkaandha idathula ukkaandheenganna karbamukthi thollai irukkum, naan first ukkaandhuttu irundha idathula poi ukkaandheenganna enna vandhu prachinai irukkaadhu.
Speaker 0
235.27s
Anga garbha poochi irukkaa
Speaker 1
237.15s
Aamaa perisham fullaave irukkungale enga edhukku naanga kelvi.
Speaker 0
239.65s
Anga Malaysia-la irukkurathu theriyum but indha room-la ellaama irukku adhigira maadhiri.
Speaker 1
244.51s
Unga thaanga adhigamaa irukku anga thaanga adhu kudi kudi vara idame adhuthaanga adhula thaan nammalukku ukkaanthuttu irukkom
Speaker 0
249.01s
Oru roopaa kaanthu.
Speaker 0
251.07s
Naanum oru naal paarthen Bharath, pagalulaam andha alavukku theriyala, nightla andha event appo ukkaandhu work pannanla naanu.
Speaker 1
260.35s
Mm mm mm.
Speaker 0
261.21s
Appa paartha kitchenkulla pona ellaa idathulayum balabalabalabalanu ore karuppambu siyam irundhuchu.
Speaker 1
266.61s
Mm.
Speaker 0
267.95s
Sari okay adhellam ippa enkitta sollittu irukka mudiyum appadinnu
Speaker 1
273.57s
Okay okay.
Speaker 0
275.33s
Sari Bharath enga ippo D Nagar officela dhaan irukkeengala
Speaker 1
278.33s
Aa aamanna.
Speaker 0
279.45s
Ungalukku eppadi pogudhu anga?
Speaker 1
282.19s
Inga udkaarathukke edam illainga aththanai per vandhuttaanga. Naangale padukittula udkaandhuttu irukkom college-la vandhu soyaanaal adhigama.
Speaker 0
285.95s
Naan athu padiyittullaavarkkum.
Speaker 0
289.09s
Padikkattula ukkaandhurukkeengala?
Speaker 1
290.85s
Oru idame illainga sir illa onnum illa.
Speaker 0
293.97s
Ennanga first ponneenga ungalukku first ponneenga.
Speaker 1
295.79s
First ponunga engalukku pesurathukku idhukku saripattu vara kumballa Govinda potta.
Speaker 1
301.81s
Client kitta.
Speaker 0
301.81s
Client kitta pesavaa?
Speaker 1
303.15s
Aa o meen market maathiri irundhaa eppadi pesureenga?
Speaker 0
306.83s
O meen market aayiduchu Thirunagar office.
Speaker 1
309.75s
Irukkirathu konjam ippo namma ukkaara naanga ukkaandhuttu irukkom paatheengala, andha idathu avvalavu dhaan irukku idam.
Speaker 0
313.97s
Okay okay.
Speaker 1
314.15s
Adhula kittakitta oru aruvathu per ukkaandha eppadi irukkum? Ninaichu paarunga andha andha areala.
Speaker 0
318.47s
Aiyaiyai.
Speaker 1
320.17s
Adhellam naanga indha irandhu oru rendu padikkittu orutharukku naanga eduthukkittom padikkittu aaru padikkittu irukku inga onnu.
Speaker 0
325.71s
Padikkittu irukkum.
Speaker 0
327.37s
Okay okay yaar yaar neenga Kishore Vimala
Speaker 1
329.95s
Aamaa.
Speaker 0
331.81s
Mm mm mm.
Speaker 0
335.05s
Saringa saringa adhaan sollittu irundhaaru weekly once illa twice vena T Nagar poyittu neenga learn pannikkonga appadinnaaru.
Speaker 1
342.05s
Aa aa aa
Speaker 0
342.59s
Engae ingae varave thaan correct-aa irukkum engae T Nagar porathu
Speaker 1
345.89s
Naan aale varuven idhukkappuram.
Speaker 0
348.33s
Ennaanga?
Speaker 1
349.41s
Maangali varugunga idhukku appuramnga.
Speaker 0
351.69s
Neenga varuveengala?
Speaker 1
353.21s
Mm
Speaker 0
354.21s
Nizam neengalaam ingae irundhungala yen anga poyitteenga
Speaker 1
355.83s
Aa
Speaker 1
357.61s
Ellaam ettu maasam theriyum paarkalaam.
Speaker 0
359.87s
Aa yenna sales team ellathaiyum ore office-la poda poraangalaam naalu office open panna poraangalaam.
Speaker 1
365.31s
Mm.
Speaker 0
366.59s
Open panni sales motham aruvadhu per, aruvadhu peraiyum ore idathula sales mattum oru office-ku adhu madhiri.
Speaker 1
372.63s
Mm mm mm.
Speaker 0
373.67s
Innaikku sollittu irundhaaru Ilango sir meetingla.
Speaker 1
377.61s
Mm-hmm.
Speaker 0
379.09s
Mm.
Speaker 0
381.87s
Okay kilambitteengala illanna office-la irukkeengala?
Speaker 1
385.75s
Aa miss-la irukkum.
Speaker 0
387.55s
Ungalukku long illaiyaa T Nagar-la irundhu inga neenga varadhukku?
Speaker 1
390.11s
Inga metro irukku naan irupathu nimishathula en roomla irukkonga naan.
Speaker 0
394.89s
Okayla neenga room change pannikkalaamla angaye thaan irukka poreenga appadinnaakka.
Speaker 1
399.63s
Adhellam yaaru adhellam thedurathukku kashtam thedurathukku bayantha room-e maathaama ukkaanthu irukken.
Speaker 0
406.17s
Okay okay.
Speaker 0
409.29s
Avaru Porur poganumla Kishorum.
Speaker 1
412.21s
Aa aamaanga.
Speaker 0
413.61s
Sari neenga Adyarla irukkeengala
Speaker 1
417.01s
Eggmore.
Speaker 0
418.95s
Eggmore-la ya irukkeenga?
Speaker 1
420.71s
Mm
Speaker 0
422.57s
Appo okay thaan.
Speaker 0
425.89s
Sari sari ivarathu okay.
Speaker 1
427.67s
Neenga Kundrathurra irukkirathu.
Speaker 0
429.87s
Aamaa aamaa.
Speaker 1
431.43s
Kundrathurum Porurum pakkam pakkama?
Speaker 0
433.77s
Aamaama.
Speaker 0
435.97s
Oru padhinaindhu minutes-o pathinaindhu minutes-o aagum.
Speaker 1
438.93s
Mm-hmm.
Speaker 0
440.21s
Bus-la enna eppadi irubathi minutes aayidum.
Speaker 1
443.21s
Mm-hmm.
Speaker 0
444.35s
Bike-laanaa pathu vandhu rendu vandhu paisa-la poyidalaam.
Speaker 1
448.11s
Sari sari okay.
Speaker 0
449.93s
Mm mm mm sari bye.
Speaker 1
453.63s
Mm.
Speaker 0
454.87s
Mm
Speaker 1
455.31s
Laptop adhe vachirukkeengala maathittaangala?
Speaker 0
457.87s
Adhe thaanga vachittu irukken.
Speaker 1
459.67s
Sari okay.
Speaker 0
461.11s
Yen ennaachu?
Speaker 1
462.65s
Summaa ketta temporary-aa kudutthaaru ennu sonnaaru.
Speaker 0
466.57s
Adhai temporary-aa dhaan koduthaaru thirumba keli adhanaala appadiye irundhuchu.
Speaker 1
470.93s
Mm
Speaker 0
471.27s
Adhu ellaam aiyaiyo indha team ilangosar team ellaam vandhadho system ellaam romba adhigamaaga thevaipattuchu pola irukku.
Speaker 1
477.99s
Mm mm
Speaker 0
478.49s
Avanga adhula busy aayittaanga adhukkappuram edhuvum kekkala
Speaker 1
482.11s
Aa sari okay.
Speaker 0
483.81s
Saringa.
Speaker 0
487.73s
Okaynga bye.
Speaker 0
490.01s
Innaikku Eeshwar pakkathula irukkaangala illa poyittaangala
Speaker 0
495.19s
Ennathu?
Speaker 1
496.09s
Ingadhaan irukkaarunga.
Speaker 0
497.97s
Saringa saringa okay.
Speaker 0
501.05s
Seri okay naan naalaikku pesuraikkum okay.
Speaker 1
503.73s
Ari okay.
Speaker 0
505.07s
Mm vaayile.