A
Call Intelligence
Sathyaprakash with Bharath Kumar — Jan 23, 2026 19:37
Deal Lost
Warm
Call History
16 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Sathyaprakash. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Sathyaprakash.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
16
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead/Customer
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:24 (25s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
18 / 32
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| booking/appointment | Customer | -- | Neutral | Checking if a booking for Sathyaprakash is confirmed for tomorrow. |
Key Moments
200:04
Customer identifies himself and the purpose of the call.
Establishes the lead is an existing prospect with a pending appointment.
00:17
Agent asks for the phone number to verify.
Critical step for CRM verification and lead tracking.
Trust Signals
1
Customer expects the agent to have his data ('unkitta oru data irukkumla')
Topics Discussed
Booking Confirmation
Data Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly asking for information. |
| Closing | 2 | neutral | Agrees to send the phone number. |
Call Transcript
Click to expand
Speaker 0
0.99s
Mm.
Speaker 1
1.85s
Hello.
Speaker 0
1.85s
Hello, hello.
Speaker 1
4.79s
Inga oru booking naalaiku confirm aayirukkaadhu enkitta check pannanum, Sathyaprakash peru.
Speaker 0
10.81s
Sathyaprakashaa naalaikkaa
Speaker 1
12.47s
Aamaa irukkaa illaiyaannu unkitta oru data irukkumla adhula confirm panni sollanum.
Speaker 0
17.57s
Inga oru nimisham irunga, phone number mattum enakku send panni vidungala?
Speaker 1
22.05s
Indha option panren paarunga.
Speaker 0
23.53s
Mm, okay.