A
Customer Mohit Jain
Phone +916380729669
Rep Bharath Kumar
Team Sales
Date 2026-02-18 19:06
Duration 11:01
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 18, 2026
Last CallFeb 18, 2026
Total Talk Time11.0 min
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
60.0%
Technical Quality
9.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Mohit Jain. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 10.00%
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral/Curious
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2c

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 11:01 (662s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 158
Rep Words / Customer Words 1142 / 486
Rep Longest Monologue 45s
Customer Longest Monologue 32s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
High Price
Customer pivots to marketing/sponsorship immediately after 1.12L price mention.
price Customer Yes pivot to value/partnership Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep -- Interested Initial inquiry reference
blood test Rep 5000.00 Neutral Part of the CCC program involving 53 biomarkers
master health checkup Rep 112000.00 Other Comprehensive screening

Key Moments

3
01:51
Start of 4-Stage Pitch
Sets the educational tone of the call.
06:48
Price Reveal (1.12 Lakh)
The moment the customer realizes the high-ticket nature and shifts strategy.
07:46
AI Global Summit Mention
Customer attempts to turn the sales call into a partnership/sponsorship pitch.

Discovery Questions

4
Q1 Are you looking for specific concerns or a yearly checkup?
Q2 Do you have any health complaints?
Q3 Are you taking any medications?
Q4 What is your previous knowledge of IO?

Trust Signals

2
Sharing personal health concerns
Sharing details of high-level government event

Enthusiasm Signals

1
Willingness to share brochures

Resistance Signals

1
Immediate pivot after high price mention

Topics Discussed

IO 360 Disease Stages Preventive Care Blood Tests Biomarkers Kidney Health AI Global Summit Tamil Nadu Government Sponsorship

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite and receptive.
Discovery 2 neutral Admits to minor gut concerns.
Pitch 3 neutral Listens to the 4-stage explanation.
Pricing/Pivot 4 neutral Shifts the conversation to a partnership/sponsorship opportunity.

Call Transcript

Click to expand
Source File +916380729669 18-2-2026, 7-6-45pm.mp3
Transcript +916380729669_18-2-2026,_7-6-45pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19016