A
Call Intelligence
None with Bharath Kumar — Feb 17, 2026 21:16
Deal Lost
Cold
Call History
11 attemptsRep Performance
2.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2Low Performance: Bharath Kumar
Bharath Kumar scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
11
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
vague
Brand Sentiment
neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
47% into call
Pitch Approach
identification
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:44 (44s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
48 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| chargeable battery | Customer | -- | Interested | Customer asks about the price of a battery at the end of the call. |
Key Moments
200:21
Brand Identification
Agent identifies the call is regarding 'Iowa Wellness', which the customer barely recognizes.
00:40
Price Inquiry
Customer asks about the price of a battery, indicating a product-specific interest rather than a wellness service.
Resistance Signals
2
Confusion about brand identity
Focus on price immediately
Confusion Signals
2
Ivo Wellnessaa?
Location unakku anuppiya
Topics Discussed
Location
Work status
Iowa Wellness
Chargeable battery price
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer is trying to explain his location and work status. |
| middle | 2 | neutral | Acknowledges the brand name 'Ivo Wellness'. |
| closing | 3 | neutral | Asks about battery pricing. |
Call Transcript
Click to expand
Speaker 1
1.03s
Hello, hello.
Speaker 1
4.21s
Hello bro location ennanna bro? Dei correct-aa andha ATM irukkulla Indian Lodge National Lodge irukka adhu ulla.
Speaker 0
10.81s
Adhu ulla theriyaadhu location unakku anuppiya.
Speaker 1
13.29s
Aiyaiyum
Speaker 1
15.37s
Aa paathuttiyaa, un velai mudinjuchaa?
Speaker 0
17.77s
En velai mudinjidha naalaikku dhaan vara vachu tharen-taan phone number vaangittu vandhen.
Speaker 1
21.41s
Iowa Wellness-la oru number vandhu sir yaaru?
Speaker 0
23.65s
Naan thaan irukkaan.
Speaker 0
26.47s
Ivo Wellnessaa?
Speaker 0
33.33s
Sari bro, nee location anuppichu naan vandhunu irukken.
Speaker 1
33.67s
Location anuppichu naan vandhunu irukken.
Speaker 1
35.19s
Sankraman anjikkiraanga.
Speaker 0
36.99s
Ee kalavugal penchittaaru.
Speaker 0
40.23s
Chargeable battery evvalavu?