A

Call Intelligence

None with Bharath Kumar — Feb 15, 2026 10:24

Deal Lost Warm
Customer None
Phone +916374053945
Rep Bharath Kumar
Team Sales
Date 2026-02-15 10:24
Duration 2:23
Source None

Call History

11 attempts
Total Attempts11
First CallFeb 10, 2026
Last CallFeb 24, 2026
Total Talk Time3.2 min
Other RepsAmal, Amal, Vimal, Vimal, Vimal
Rep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
8.0/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
4.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 11
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Proxy
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 15% into call
Pitch Approach Consultative/Internal Coordination
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 2:23 (144s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 42
Rep Words / Customer Words 248 / 112
Rep Longest Monologue 11s
Customer Longest Monologue 8s
Silence Gaps (>2s) 1 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation High
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Scheduling conflict
Pannendu manikku already onnu irukkunnu sonnenla
 logistics Customer Yes alternative suggestion Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
self-care program Customer -- Neutral Potential client needs to take this program.
service Customer -- Neutral Service to be taken at IO.

Key Moments

3
00:09
Lead Identification
Rep identifies a high-potential Tamil-speaking lead for the self-care program.
00:41
Scheduling Conflict
The 12:00 PM slot is already taken, requiring a shift in the plan.
01:54
Target Discussion
Mention of the 3 crore target highlights the high-pressure sales environment.

Discovery Questions

2
Q1 Enna edukkanum?
Q2 Nee available-aa pannendu manikkunna enga irundhu eduppa?

Trust Signals

2
Collaborative scheduling
Shared business goals

Resistance Signals

1
Scheduling conflicts (12 PM already set)

Confusion Signals

1
Confusion over meeting location (T Nagar vs Guduvancheri)

Topics Discussed

Self-care program IO Service Scheduling/Availability Monthly Sales Targets Internal Meetings

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Standard greeting.
Middle 2 neutral Discussing logistics and scheduling.
Closing 3 neutral Call ends with repetitive audio artifacts.

Call Transcript

Click to expand
Source File +916374053945 15-2-2026, 10-24-34am.mp3
Transcript +916374053945_15-2-2026,_10-24-34am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19014