A
Call Intelligence
Prakash Desai with Bharath Kumar — Jan 30, 2026 20:19
Deal Lost
Warm
Call History
13 attemptsRep Performance
7.5/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
20.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Prakash Desai. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/Gujarati
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
48% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
4:06 (247s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
56
Rep Words / Customer Words
342 / 118
Rep Longest Monologue
18s
Customer Longest Monologue
6s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Product Fit
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Product is Non-Vegetarian
Wo veg hai ya non-veg? ... Haan, vech hi nahi.
|
product_fit | Customer | Yes | honesty/transparency | Excellent |
|
No need for blood tests
Nahi actually toh abhi kuchh khatara nahi hai.
|
product_fit | Customer | No | soft acceptance | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| omega 3 | Customer | -- | Interested | Customer saw an ad and wants to start taking it. |
| blood test | Rep | -- | Negative | Rep suggested testing before starting supplements. |
Key Moments
400:22
Internal Briefing
Sets the context for the customer's language and origin (Gujarati).
01:19
Product Identification
Customer identifies Omega 3 as the primary interest.
02:34
The 'Veg' Question
The critical turning point where the sale fails due to dietary restrictions.
03:25
Post-Call Debrief
Agent notes a pattern of Gujarati clients asking for Veg options.
Discovery Questions
4
Q1
jaan sakti hoon kya matlab kaun si cheez mein aapko interest hai?
Q2
koi doctor se mile ya phir koi dikkat sharir mein ya phir wo regularly lete hain?
Q3
aapne koi test wagairah karwaya hai kya pehle?
Q4
Aapko veg chahiye kya?
Trust Signals
2
Directly asked about product ingredients
Shared that he hasn't done tests yet
Enthusiasm Signals
1
Explicitly asked for Omega 3
Resistance Signals
2
Refused blood test ('abhi kuchh khatara nahi hai')
Strict dietary requirement (Veg only)
Confusion Signals
1
Clarified if it was medicine or supplement
Topics Discussed
Omega 3
Blood Tests
Doctor Consultation
Dietary Preferences (Veg/Non-Veg)
Supplement vs Medicine
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but brief. |
| Discovery | 2 | neutral | Clearly states interest in Omega 3. |
| Objection | 3 | negative | Learns the product is non-vegetarian (fish oil). |
| Closing | 4 | neutral | Agrees to receive catalog but shows low intent for tests. |
Call Transcript
Click to expand
Speaker 0
0.49s
Hello.
Speaker 1
1.49s
I will put the putting down the concept call.
Speaker 0
3.03s
Punjab mein
Speaker 0
8.23s
Is it a general inquiry?
Speaker 1
11.35s
No don't know we need to talk he came for the health check. That he came he was health check I don't know he is eligible for.
Speaker 0
16.49s
Kyon?
Speaker 1
19.61s
Health care and all just give me the talk.
Speaker 0
20.57s
Just give me the talk.
Speaker 1
22.47s
His name is Prakash Desai Gujarati Hindi and Gujarati is comfortable for him.
Speaker 0
30.79s
Okay, so he wants to know about health care.
Speaker 1
33.57s
He clicked for education, I don't know he its intention is to for education or I don't know.
Speaker 0
39.83s
Okay okay fine.
Speaker 1
40.93s
I will connect now okay.
Speaker 0
43.11s
Hmm.
Speaker 0
57.63s
Ek shaikar nahi hai.
Speaker 1
60.13s
Hello.
Speaker 0
61.79s
Hello
Speaker 0
64.11s
Hello
Speaker 1
64.13s
Hello
Speaker 0
65.59s
Good evening sir, sir Shweta bol rahi thi IO se.
Speaker 1
69.79s
Haan ji.
Speaker 0
71.15s
Haan sir, aapne IO ko reach out kiya tha, jaan sakti hoon kya matlab kaun si cheez mein aapko interest hai?
Speaker 1
79.01s
Maine aapki dekhi thi Omega three.
Speaker 0
83.97s
Kaun sa wala sir?
Speaker 1
88.05s
Hello.
Speaker 0
88.61s
Hello
Speaker 1
90.11s
Haan, vo Omega 3, Omega 3 ka hai na?
Speaker 0
92.67s
Haan haan haan, jo dawai hai wo wala chahiye.
Speaker 1
97.39s
Haan
Speaker 0
99.15s
Bas Omega three chahiye, like koi doctor se mile ya phir koi dikkat sharir mein ya phir wo regularly lete hain.
Speaker 1
108.03s
Nahi leta nahi hai, lekin abhi lena chalu karna hai.
Speaker 0
111.93s
Accha, like aapne koi test wagairah karwaya hai kya pehle?
Speaker 1
117.33s
Ye karwaya nahi hai.
Speaker 0
119.65s
Accha nahi, kyonki hamare wahan test bhi available hai, like blood test wagairah rehte hain aur blood test ke baad aapko test ke saath free doctor consultation aur diet consultation bhi milega aur phir consultation karke bhi aap dawai le sakte hain. Supplement toh hai, dawai nahi hai, supplement.
Speaker 0
140.55s
Test kuch lena chahenge sir blood test?
Speaker 1
141.47s
Kuchh
Speaker 1
145.59s
Nahi actually toh abhi kuchh khatara nahi hai. Lekin mujhe ye ho mein tha.
Speaker 0
149.33s
Ani
Speaker 1
151.53s
Ovira three hai jo aapki product.
Speaker 1
154.77s
Wo veg hai ya non-veg?
Speaker 0
158.27s
Nonveg hai sir.
Speaker 1
161.45s
Mobile mein hai na.
Speaker 0
162.93s
Aapko veg chahiye kya?
Speaker 1
165.43s
Haan, vech hi nahi.
Speaker 0
167.21s
Accha nahi, vo toh usmein vo machhli ka rahega, fish oil rahega usmein.
Speaker 1
172.81s
Hoon.
Speaker 1
174.77s
Bas vahi puchhta tha.
Speaker 0
177.05s
Accha theek hai sir, main phir nahi toh team ko bhi batati hoon ki aapke saath ek baar catalog share kar lenge, aap ek baar dekh lijiye agar koi test aapko chahiye hoga toh phir aap yeh number par contact kar sakte hain. Okay.
Speaker 0
190.09s
Theek hai, thank you.
Speaker 0
200.17s
Hello.
Speaker 1
200.79s
Hello.
Speaker 0
202.73s
Ki cut the call?
Speaker 0
205.47s
Haan, hi wanted to get Omega three but hi wants it in veg.
Speaker 0
211.29s
So I just asked him if he had done any test or anything before he said.
Speaker 0
216.05s
He has not done I told that blood tests like are available but
Speaker 0
220.33s
He said like not much needed now, I just told we can share the catalog if he wants any test to be done and he can reach out in this number.
Speaker 0
235.31s
This is lot of Gujarat clients are coming from where I don't know.
Speaker 1
239.17s
Haan.
Speaker 0
242.43s
Okay fine.
Speaker 1
243.69s
Okay.
Speaker 0
246.01s
Bye bye.