A
Call Intelligence
Jagadish (via Shweta) with Bharath Kumar — Jan 24, 2026 11:07
Deal Closed
Hot
Call History
13 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
2Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Jagadish (via Shweta). Great work!
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Jagadish (via Shweta).
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Blood Test + Dexa Scan + IO 181
Purchase Date
Jan 24, 2026
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Proxy
Lead Type
referral
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Service Coordination
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:29 (30s)
Primary Language
English
Code Switching
None
Total Speaker Turns
15
Rep Words / Customer Words
42 / 58
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Neutral | Checking if the test was completed. |
| dexa scan | Customer | -- | Positive | Requesting to add this service for the patient. |
| aiwo 181 blood test | Customer | -- | Neutral | Confirming payment for this specific service. |
Key Moments
300:07
Confirmation of Blood Test
Establishes that the patient is already in the system/on-site.
00:13
Dexa Scan Request
Upsell/Additional service added to the visit.
00:18
Payment Confirmation
Customer confirms payment for IO 181 will be handled on-site.
Trust Signals
2
Direct request for additional services
Confirmation of payment location
Topics Discussed
Blood Test Status
Dexa Scan Scheduling
Payment for IO 181
Follow-up Communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about status. |
| Middle | 2 | positive | Adding services and confirming payment. |
| Closing | 3 | positive | Agreement on follow-up. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.59s
hello
Speaker 1
1.75s
yaa
Speaker 0
2.47s
aa shweta is there any guy with name jagadish came for blood test?
Speaker 1
7.59s
Ya already done I think.
Speaker 0
9.23s
Already done. He wants to take Dexa also. Will you please arrange it?
Speaker 1
10.91s
big
Speaker 1
12.77s
Okay.
Speaker 1
14.55s
hi vil pe hyar.
Speaker 0
15.89s
Yeah, even for that IO 181 also he will play there only.
Speaker 1
19.75s
Oh okay okay fine.
Speaker 0
21.23s
okey.
Speaker 1
21.73s
Okay.
Speaker 0
22.55s
Okay. After completing the Exa scan, you just give me a call. I will call you. Okay.
Speaker 1
24.95s
Yeah yeah I will call you. Okay. We want a desktop.
Speaker 1
28.31s
One person came for me.