A
Call Intelligence
Manish Mishra with Bharath Kumar — Jan 24, 2026 10:11
Deal Lost
Warm
Call History
13 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Manish Mishra. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Manish Mishra.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Existing Customer/Lead
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:35 (95s)
Primary Language
English
Secondary Language
Hindi/Tamil (Inferred from names)
Code Switching
Low
Total Speaker Turns
38
Rep Words / Customer Words
118 / 104
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Administrative
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing bill book records
Bill book we don't have the old bill book the new only.
|
administrative | Rep | Yes | alternative solution | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Neutral | Manish Mishra will be there in three minutes for the exams... for dexa. |
Key Moments
300:02
Appointment Notification
Sets the urgency of the call; client arriving in 3 minutes.
00:56
Price Confirmation
Confirmation of a previous bill amount (3429 INR).
01:27
Action Item Agreement
Customer agrees to send photo evidence of the bill book.
Trust Signals
2
Sharing billing details
Confirming appointment arrival
Confusion Signals
1
Mishearing name as 'Mahesh' or 'Money'
Topics Discussed
DEXA Scan
Billing Records
Appointment Scheduling
Credit Card Payments
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Struggling to hear/understand the name 'Manish Mishra'. |
| Middle | 2 | neutral | Discussing bill book records and dates. |
| Closing | 3 | neutral | Agrees to send the photo of the bill. |
Call Transcript
Click to expand
Speaker 1
0.33s
hello
Speaker 0
1.75s
yes.
Speaker 1
2.65s
manish the client called manish mishra will be there in three minutes for the exams.
Speaker 0
7.51s
Money?
Speaker 1
8.23s
Manish Mishra.
Speaker 0
10.51s
mahesh
Speaker 1
11.23s
Manish Manish Mishra.
Speaker 0
14.11s
oke mahesh mishra for dexa.
Speaker 1
16.01s
yaa. ee singaar only.
Speaker 0
17.35s
Same problem.
Speaker 1
18.89s
hee vil pe der. neeḍ tu kalaiṇṭ.
Speaker 0
20.93s
Okay.
Speaker 1
22.99s
By the way, I read the bills of two days beef.
Speaker 0
24.27s
I read the bill of two days.
Speaker 1
27.49s
Ya ya. Already booked.
Speaker 0
28.19s
Already
Speaker 0
30.01s
Bill book we don't have the old bill book the new only.
Speaker 1
32.53s
in twenty second january bill book also we don't have?
Speaker 0
35.49s
So we don't
Speaker 0
37.63s
naa new bill book give the bill book no.
Speaker 0
43.61s
from which credit card?
Speaker 0
45.85s
from haan twenty second is there.
Speaker 1
48.27s
Twenty second Balasubramaniam Sumathi.
Speaker 0
51.27s
Maria Pappu sir.
Speaker 1
53.13s
aa mariya pappu how much it was billed?
Speaker 0
56.23s
three four two nine
Speaker 1
58.33s
wait if possible please send me.
Speaker 0
61.43s
The photo I can tell you.
Speaker 1
61.47s
The
Speaker 1
62.91s
photo. mariyappappu and then previously bala saravanan like that we don't have anything.
Speaker 0
69.43s
previous year the bill book starts with that mariyan kappu only. others are not here.
Speaker 1
73.55s
Others
Speaker 1
77.49s
other than after that on that day is there any other cell?
Speaker 0
81.69s
No, no. Only three bills. One is Mootu sir, one is Reshma. Nothing else is there.
Speaker 1
87.99s
Okay you send me this thing photo.
Speaker 0
91.03s
Ya.
Speaker 1
91.89s
Okay thank you.
Speaker 0
91.91s
Okay.
Speaker 0
94.51s
Okay.