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Call Intelligence

None with Bharath Kumar — Feb 18, 2026 16:42

Deal Lost Cold
Customer None
Phone +916369969200
Rep Bharath Kumar
Team Sales
Date 2026-02-18 16:42
Duration 0:56
Source None

Call History

8 attempts
Total Attempts8
First CallFeb 13, 2026
Last CallFeb 18, 2026
Total Talk Time3.6 min
Rep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 8
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Null
Readiness to Buy Cold
Decision Maker Influencer
Lead Type b2b

Conversation Flow

Opening Type direct_pitch
Opening Quality Fair
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach Operational follow-up
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 0:56 (57s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 21
Rep Words / Customer Words 78 / 84
Rep Longest Monologue 5s
Customer Longest Monologue 6s
Silence Gaps (>2s) 0 (max 1.5s)
Interruptions 3

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Brochure not ready
endha brochure-ume ippodhaikku ready-aa kidaiyaadhu bro
 logistics Customer Yes alternative action Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
brochure Rep -- Neutral Discussing the readiness of marketing materials.

Key Moments

3
00:04
Brochure Status Update
Establishes the reason for the delay in the project/process.
00:26
Email Confirmation
Speaker 0 confirms Kishore has already sent the necessary emails.
00:45
Stakeholder Identification
Speaker 0 identifies Ilango (Director) and Rajesh as the key people to contact.

Trust Signals

2
Sharing internal names (Ilango, Rajesh, Derrick)
Confirming previous actions (Kishore's email)

Resistance Signals

1
Mentioning that brochures are not ready yet

Topics Discussed

Brochure readiness Email follow-ups Internal stakeholders (Ilango, Rajesh, Kishore, Derrick) Pushing for progress

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Explaining the delay in brochure readiness.
Middle 2 neutral Confirming emails have been sent by Kishore.
Closing 3 neutral Providing names of directors to contact.

Call Transcript

Click to expand
Source File +916369969200 18-2-2026, 4-42-9pm.mp3
Transcript +916369969200_18-2-2026,_4-42-9pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19010