A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 16:41
Deal Lost
Cold
Call History
8 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Bharath Kumar
Bharath Kumar scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
negative
Budget Sensitivity
Null
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
low
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:31 (31s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
13
Rep Words / Customer Words
78 / 18
Rep Longest Monologue
8s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Service/Operational
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of marketing materials (Brochure)
Bro brochure enkitta onnu kooda kidaiyathu bro, innum team ready panni kodukkave illa bro engalukku innum.
|
service/operational | Rep | No | deflection/blame | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Customer | -- | Neutral | Customer asking about the IO 100 brochure. |
Key Moments
300:08
Rep admits lack of brochures
Reveals a significant operational bottleneck preventing sales progress.
00:15
Rep mentions one-month delay
Highlights internal inefficiency and potential loss of lead interest over time.
00:28
Customer identifies the brochure as a 'big problem'
The customer expresses clear frustration with the sales process.
Resistance Signals
2
Complaint about internal team delays
Frustration over lack of materials for over a month
Confusion Signals
1
Uncertainty about whether new people were hired or why the team is slow
Topics Discussed
IO 100
Brochure availability
Internal team delays
Email communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Initial greeting. |
| middle | 2 | negative | Expressing that the team hasn't provided a brochure for a month. |
| closing | 3 | negative | Stating that the lack of a brochure is a big problem. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello
Speaker 1
0.27s
Aa bro.
Speaker 0
1.61s
Sollunga.
Speaker 1
3.15s
Bro IO hundred irukkulla.
Speaker 0
5.09s
Aamaa bro.
Speaker 1
5.57s
181 adhu browser thaan sarigalaa
Speaker 0
8.97s
Bro brochure enkitta onnu kooda kidaiyathu bro, innum team ready panni kodukkave illa bro engalukku innum.
Speaker 1
13.67s
Ongalukku innum varalaiyaa?
Speaker 0
15.15s
Bro, naanga ketta oru maasam kitta aaga pogudhu bro, kittakitta.
Speaker 0
19.43s
Inga ellarume avanga team maadhiri dhaan idhu irukkaanganna pudhusa yaarunna hire panniralaangala ennannu theriyala enakku.
Speaker 1
23.63s
Ippo neenga onnu pannunga ellaathukkum serthu oru mail panni vitturungala indha maadhiri browser-la kevaiyaa irukkum.
Speaker 0
24.67s
Aa.
Speaker 0
28.01s
So adhu oru periya prachanaiyaa poyittu irukkeenga oru brochure ready pandradhula.