A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 16:30
Deal Lost
Warm
Call History
8 attemptsRep Performance
4.0/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
20.0%
Personalization
4.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Influencer
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
38% into call
Pitch Approach
Educational/Technical
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:32 (92s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
33
Rep Words / Customer Words
168 / 72
Rep Longest Monologue
11s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Trust/Verification
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of documentation
namakku andha allowance thaguntha maadhiri document irukka?
|
trust/verification | Customer | No | deflection | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| allulose | Rep | -- | Interested | Discussion about artificial sweeteners and product documentation. |
Key Moments
300:08
Admission of no documentation
Rep reveals the product is very new and lacks official literature.
00:23
ChatGPT Suggestion
Rep suggests the customer generate their own marketing/info content using AI.
00:53
Allulose Benefit Pitch
Rep explains the core value proposition: taste without the sugar spike.
Discovery Questions
2
Q1
Alla sambandhama? (Is it related to Allulose?)
Q2
Edhula edhula edukkuraanga? (From what is it extracted?)
Trust Signals
2
Asking for official documentation
Asking for the source of the product
Resistance Signals
1
Lack of official documentation mentioned by rep
Confusion Signals
1
Unsure if it's a plant-based or synthetic product
Topics Discussed
Allulose
Artificial Sweeteners
Diabetes Management
Product Documentation
ChatGPT for Content
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking specific documents. |
| Middle | 2 | neutral | Asking about the source and mechanism of the sweetener. |
| Closing | 3 | positive | Acknowledged the explanation with 'Sari sari'. |
Call Transcript
Click to expand
Speaker 0
0.47s
Hello.
Speaker 1
2.03s
Hello.
Speaker 0
2.71s
Sollunga bro.
Speaker 1
4.49s
Aa bro, bro namakku andha allowance thaguntha maadhiri document irukka?
Speaker 0
8.21s
Illa bro, andha product-e pona vaaram dhaan bro vandhurukku, endha document illa bro.
Speaker 0
13.33s
Alla sambandhama?
Speaker 1
16.75s
Okay sir, illa oru client-ku seigiraanga.
Speaker 1
19.59s
Ippa edhaachum information share pandradhunna enna bro enna pandradhu?
Speaker 0
23.31s
Edhuvum illa bro, namma ChatGPT-la dhaan edho content pottu ready panni kodukkanum.
Speaker 1
28.37s
Okay okay.
Speaker 0
29.35s
Okaynga Ma'am.
Speaker 1
30.79s
Adhu ennathu bro hello?
Speaker 0
33.01s
Aa sollunga.
Speaker 1
33.95s
Adhu enna oru option sollungala ennantu?
Speaker 0
35.73s
Adhu artificial sweetener bro.
Speaker 1
37.99s
Artificial sweet.
Speaker 0
39.13s
Aama sweetener aama, namma sugar sugar ippa vandhu namma namma edhunaa sugar irukkavangalukku vandhu.
Speaker 1
45.33s
Mm
Speaker 0
45.57s
Aa tastaa edhaachum sweetaa irukkira maadhiri kudikkanumnu paarppaanga, aana appadi kudichaanganna spike aayidum avangalukku sugar level.
Speaker 0
53.29s
Neenga vandhu indha idhu allulose use panneenganna neenga adhe taste kidaikkum aana sugar vandhu spike aagaadhu ungalukku.
Speaker 1
61.01s
Taste vandhu.
Speaker 0
61.09s
Taste vandhu sweet-aa irukkira maadhiri irukkum aana adhu vandhu sugar level increase pannaadhu.
Speaker 1
65.17s
Okay okay.
Speaker 0
66.23s
Mm.
Speaker 1
66.87s
Edhula edhula edukkuraanga?
Speaker 0
69.03s
Adhu natural fruits-la irundhu eduppaanga bro, fruits and vegetables-la irundhu varadhu.
Speaker 1
72.05s
Adhu enna edho oru plant-la irundhu grow aaguradha illa?
Speaker 0
76.11s
Fruitsla irundhu dhaan eduppaanga bro adhu, neenga onnum illa ChatGPTla poyittu neenga kettenganaave ungalukku puriyura maadhiri easyaave sollalaam adhu. Fruitsla irundhu dhaan eduppaanga, adhoda fruitsla irukkura idhula irundhu eduthaa adhu sugar spike pannalaannu sollittu.
Speaker 1
82.39s
Fruitsla irundhu dhaan eduppaanga.
Speaker 1
87.61s
Sari sari sari.
Speaker 0
89.01s
Okkaalaa?
Speaker 0
90.27s
Mm.
Speaker 0
91.21s
Okay, okay.