A
Call Intelligence
None with Bharath Kumar — Feb 16, 2026 09:50
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
6.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
45% into call
Pitch Approach
Referral-based
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:26 (86s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
29
Rep Words / Customer Words
148 / 82
Rep Longest Monologue
13s
Customer Longest Monologue
9s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product/Service Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service Availability
Okay sir, we are directly not doing that test and all. We are tie up with RT scans sir.
|
product/service fit | Rep | Yes | referral/transparency | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| ct scan (64/128 slice) | Customer | -- | Positive | Customer seeking specific heart-based CT scan. |
Key Moments
300:15
Confirmation of test availability
Established that the customer's specific technical need could be met (via partner).
00:39
Disclosure of partnership
Agent clarifies AIWO's role as a partner rather than a direct provider for this test.
01:00
Language switch to Tamil
Improved rapport and ensured the customer understood the referral instructions.
Discovery Questions
3
Q1
is there anything else included sir?
Q2
You are from Chennai only, right sir?
Q3
tamil tamila sir neenga?
Trust Signals
1
Customer accepted the referral to Aarthi Scans without hesitation.
Confusion Signals
1
Initial confusion about whether AIWO does the test directly.
Topics Discussed
CT Scan
64 slice vs 128 slice
Heart health
Aarthi Scans partnership
Pricing parity
Location (Chennai)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on technical specs of the scan. |
| Middle | 2 | neutral | Accepting the information about the tie-up. |
| Closing | 3 | positive | Understood the next steps. |
Call Transcript
Click to expand
Speaker 0
0.01s
hello.
Speaker 1
1.61s
Hello? Yes?
Speaker 0
2.85s
Yeah, yes sir.
Speaker 1
3.43s
above right?
Speaker 0
4.35s
Ya yes sir.
Speaker 1
5.55s
Yeah. I wanted to ask do you have like the CT scan test like sixty four splice or one twenty eight splice?
Speaker 0
15.07s
ya yes sir vi have.
Speaker 1
17.23s
you have that okay. And
Speaker 1
21.23s
How much is the cost for that splice test? We want to do it based on the heart basically.
Speaker 0
25.11s
We want to do it based on
Speaker 0
27.47s
if you want to do do do the exact two steps only sir? is there anything else included sir?
Speaker 1
34.15s
No no, we only want to do the splice test, either 64 or 128.
Speaker 0
39.43s
Okay sir, we are directly not doing that test and all. We are tie up with RT scans sir.
Speaker 1
46.69s
Okay.
Speaker 0
47.69s
aa if you want to take means you can directly visit orthis orthis scans in all our beds.
Speaker 1
54.23s
Okay.
Speaker 0
54.79s
You are from Chennai only, right sir?
Speaker 1
57.49s
Yes,
Speaker 0
58.11s
tamil tamila sir neenga?
Speaker 1
60.45s
illa thamizh illa aana okay thamizh okay no problem.
Speaker 0
62.87s
Okay no problem no problem sir.
Speaker 0
65.23s
If instead of direct company you can directly visit RT scan sir. The both prices are same only we are tie up with RT scan instead of coming to IO you can directly go on for this specific two test you are gonna take right sir.
Speaker 1
69.97s
Okay.
Speaker 0
78.57s
Thus you can directly go to Aarthi scan.
Speaker 1
79.45s
go to auto
Speaker 1
82.03s
Okay, all right, understood, okay.
Speaker 0
83.93s
Okay.
Speaker 1
84.37s
Thank you.
Speaker 0
85.01s
okay sir thank you.