A
Call Intelligence
Sushil with Bharath Kumar — Feb 16, 2026 09:49
Deal Lost
Cold
Call History
3 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Sushil. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Sushil.
Low Performance: Bharath Kumar
Bharath Kumar scored 3.0/10 on call with Sushil. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:08 (9s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
21 / 0
Rep Longest Monologue
4s
Customer Longest Monologue
0s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:05
Call Deferral
Agent decides to call back immediately, ending the current interaction.
Topics Discussed
Introduction
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer does not speak in the transcript; agent manages the interaction. |
Call Transcript
Click to expand
Speaker 0
1.71s
yes. hello sir this is bharat from i o.
Speaker 0
5.15s
yes let me call you back one minute. ya okay sushil.