A
Call Intelligence
None with Bharath Kumar — Jan 31, 2026 16:17
Deal Lost
Warm
Call History
5 attemptsRep Performance
6.0/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
60.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Unknown
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
41% into call
Pitch Approach
Urgency-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:35 (36s)
Primary Language
Telugu
Secondary Language
English
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
58 / 52
Rep Longest Monologue
5s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time/Busy
Sir meeku chavida oka time malli tharvatha phone chesthara, nenu conclusion chesthanu.
|
time | Rep | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| vip promotion | Customer | -- | Neutral | Follow up on a previous discussion about a VIP offer. |
Key Moments
200:15
Urgency Statement
Rep creates a deadline for the VIP offer to prompt a decision.
00:33
Callback Agreement
Customer sets a firm time (6:00 PM) for the next discussion.
Trust Signals
2
Customer confirms previous interaction
Customer provides a specific time for callback
Resistance Signals
2
Customer mentions they haven't been contacted yet
Customer asks to be called back later
Topics Discussed
VIP Promotion
Deadline
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the previous call. |
| Middle | 2 | neutral | Customer seems to be in a hurry or occupied. |
| Closing | 3 | neutral | Agrees to a specific callback time. |
Call Transcript
Click to expand
Speaker 1
0.67s
Hello.
Speaker 0
0.85s
Hello.
Speaker 1
1.93s
Hello sir, adi sir, nenu naa deeni gurinchi promotion deeni gurinchi VIP gurinchi phone chestaanu kada sir.
Speaker 0
7.43s
Aa avunu sir, aa team lo cheppindanu nenu, meeru contact cheyale kada evaru? Memu malli inform cheyanu connect cheyanu sir, vallaki interest undado ledo ani adigi cheptanu meeku.
Speaker 1
7.49s
Avunu sir aa team lo chesinaa
Speaker 1
10.29s
Aa okay.
Speaker 1
15.77s
Okay sir okay sir ante February first week tho close ayipothundi sir.
Speaker 0
16.69s
Okay.
Speaker 0
20.09s
Em sir?
Speaker 0
23.25s
Hello.
Speaker 0
25.85s
Hello.
Speaker 1
27.13s
Aa sir.
Speaker 0
28.65s
Sir meeku chavida oka time malli tharvatha phone chesthara, nenu conclusion chesthanu.
Speaker 1
29.23s
Hello
Speaker 1
33.05s
Okay sir okay sir thank you six o'clock sir.
Speaker 0
33.55s
Okay thank you.
Speaker 0
35.31s
Aa okay.