A
Call Intelligence
Steven Raju with Bharath Kumar — Feb 20, 2026 13:50
Deal Lost
Hot
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu/Hindi/English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
45% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
3:06 (187s)
Primary Language
Telugu
Secondary Language
English/Hindi/Tamil
Code Switching
High
Total Speaker Turns
74
Rep Words / Customer Words
342 / 288
Rep Longest Monologue
12s
Customer Longest Monologue
9s
Silence Gaps (>2s)
2 (max 9.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
nenu English chepthu vaallu English marchipothaaru, adi problem avuthundi.
|
communication | Customer | Yes | alternative solution | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwok product | Customer | -- | Positive | Customer mentions having ordered and prepaid for the product. |
Key Moments
300:30
Prepaid Confirmation
Customer confirms he has already paid, establishing high intent and existing relationship.
01:51
Language Anxiety
Customer expresses concern about communicating medical issues in English, prompting the agent to find a Hindi-speaking doctor.
03:05
Immediate Follow-up Promise
Agent ends with a concrete 2-minute callback promise to maintain momentum.
Discovery Questions
4
Q1
Meeru enni gantalaki free-ga undaaru sir?
Q2
Meeru emem doubts adiginaaru sir ninna?
Q3
Hindi vachchinaa?
Q4
English okena meeku?
Trust Signals
3
Prepaid for product
Sharing personal schedule
Open about health issues
Enthusiasm Signals
1
Thank you, thank you
Resistance Signals
1
Language barrier concerns (worried about forgetting English during the call)
Confusion Signals
2
Initial language mismatch
Uncertainty about delivery timeline
Topics Discussed
Order Status
Prepaid Payment
Diabetes
Doctor Consultation
Language Preferences
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Trying to explain why he called and checking order status. |
| Middle | 2 | neutral | Discussing language preferences and availability for the doctor. |
| Closing | 3 | positive | Appreciates the agent's effort to find a suitable doctor. |
Call Transcript
Click to expand
Speaker 1
0.71s
Hello
Speaker 0
2.87s
Hello.
Speaker 1
3.63s
Aa sollunga
Speaker 0
5.47s
Mera WhatsApp number meeda chudukunnaa isiliye meeku kiyaa.
Speaker 1
11.05s
What sir?
Speaker 0
12.59s
Mera naam Steven Raju Vishakhapatnam Andhra se baat karta hoon.
Speaker 1
16.97s
Aa kudiyapulu speak in English?
Speaker 1
20.17s
Aa Telugu aa Telugu Telugu also fine.
Speaker 0
20.19s
Aa Telugu aa Telugu.
Speaker 0
22.15s
Aa Telugu Telugu Telugu aa cheppandi.
Speaker 1
23.15s
Cheppandi sir cheppandi sir.
Speaker 0
24.91s
Aa ade ninna nenu apply chesina eppudo enno rojulu padathadi raavadaniki?
Speaker 1
28.45s
Em sir?
Speaker 0
30.57s
Nenu prepaid chesaanu kadaa.
Speaker 1
33.85s
Artham avvala sir mee maatlaadedi.
Speaker 0
37.53s
AIOK, AIWOK meeku product undi kadandi.
Speaker 1
42.83s
Aa oke nimisham undandi sir meeru
Speaker 0
44.67s
Aa
Speaker 1
47.15s
Okay nunchi undandi.
Speaker 1
57.29s
O report census chesindu irukka adi side side sir sorry sir.
Speaker 0
60.09s
Aa aa aa avunandi Raju Raju aa avunandi Raju
Speaker 1
60.87s
Raju Raju aa aa.
Speaker 1
63.37s
Aa cheppandi sir, meeru enni gantalaki free-ga undaaru sir?
Speaker 0
67.55s
Aa idi nenu okka okka hour school ki vellipothaanandi, inka okka hour khaali untanu adi. Aa memu twelfth class daaniki daani.
Speaker 1
71.39s
Aa memu two o'clock daaniki daaniki meeku phone chesthaam memu doctor daggara icche daaniki.
Speaker 0
74.97s
Aa ha ha ha
Speaker 1
75.81s
Meeru etthina naallalo vere consultation start ayipoyindi meeku?
Speaker 0
78.89s
Aa haa okay okay.
Speaker 1
79.65s
Meeru eppudu sir free-ga untaaru malli?
Speaker 0
82.01s
Ade malli moodu moodu moodu moodu vareki untanandi, moodu moodu tarvata edo school ki veltanu anta.
Speaker 1
86.45s
Thirty varaku free-ga untaaraa?
Speaker 0
88.11s
Aa untaanandi.
Speaker 1
89.53s
Okay sir, naa meeru emem doubts adiginaaru sir ninna?
Speaker 0
93.99s
Ante mee product-ni order chesaanu, vice versa mari diabetic kadaa.
Speaker 1
97.85s
Aamam sir.
Speaker 0
98.15s
Avunu sir. I have some problems issues anedi nenu maatlaadadam.
Speaker 1
101.83s
Ayithe doctor vachi Telugu telidu sir, doctor vachi Tamil Tamil English mattum telusinaam.
Speaker 0
105.33s
Rashid.
Speaker 0
108.99s
Oho
Speaker 1
109.45s
English okena meeku?
Speaker 0
111.95s
Aa nenu English chepthu vaallu English marchipothaaru, adi problem avuthundi. Neeku ae language chepthunnaav?
Speaker 1
116.05s
Innaikku ae language sir vachchinaa?
Speaker 0
118.35s
Anthe Telugu-ni choosi em cheyandi.
Speaker 1
120.33s
Hindi vachchinaa?
Speaker 0
120.65s
Vachchinaa.
Speaker 0
121.75s
Aa paravaagaledu.
Speaker 1
123.39s
Hindi English parledu sir, eeḍa unde doctorku Hindi antagaa raadu.
Speaker 0
123.85s
Idi undi doctor.
Speaker 0
128.23s
Nenu kaavaalante evening
Speaker 1
128.23s
Nenu kaavacchu evening evening oka doctor vastundi sir aaru o clock paina.
Speaker 0
132.49s
Aa
Speaker 1
133.07s
Adi lady doctor avanga vaallaki Hindi telustadi.
Speaker 0
136.23s
Aa haa.
Speaker 1
136.99s
Vaalla daggara kaavaalante iccheyadaa sir, aaru o clock after aaru o clock.
Speaker 0
140.79s
Aa ha ha after six hundred eight thirty nine varaku school lo untundi.
Speaker 1
144.87s
Aa
Speaker 0
145.19s
Konchem kashtam adi asalu phone-lo undadu mana daggara.
Speaker 0
150.45s
If it is possible moodu muppai varegoo shoot down like anta tomorrow shoot down.
Speaker 1
153.47s
Moodu moodu vareki doctor ippudu kooda doctor thana maatlaadavachchindi sir adi problem ledu doctor ki vachchi English Tamil mattum dhaan telusukundi.
Speaker 0
160.47s
Phone phone English English price cheyyochchu.
Speaker 1
163.43s
Endukante idi konchem idi ani evaru meeku Hindi kooda Hindi comfortable thaana sir meeku English kanna?
Speaker 0
169.27s
Aa Hindi English anni kalipestaam.
Speaker 1
171.91s
Aa.
Speaker 0
172.91s
Aa
Speaker 1
177.11s
Meeru cheppedo sir, meeru cheppedi nenu chesistaanu sir.
Speaker 0
180.53s
Okay, thank you, thank you.
Speaker 1
182.79s
Okay naa sir?
Speaker 1
185.63s
Sari okay two minutes-la phone.