A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 16:15
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu
Brand Awareness
Moderate
Brand Sentiment
Neutral/Seeking Help
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
65% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
3:08 (188s)
Primary Language
Telugu
Secondary Language
English
Code Switching
High
Total Speaker Turns
58
Rep Words / Customer Words
342 / 418
Rep Longest Monologue
11s
Customer Longest Monologue
17s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Efficacy
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Previous treatments failed
Ade enimidi vela chaduvutundi, avanni vaadeshaanandi emi upayogam ledu.
|
trust/efficacy | Customer | Yes | professional pivot | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Rep | -- | Positive | Arranging a slot for the next day at 12 PM. |
| supplements | Rep | -- | Interested | Mentioned as a potential outcome of the doctor's advice. |
Key Moments
301:15
Detailed Medical Disclosure
Customer provides exact HbA1c and fasting sugar levels, showing high trust and intent.
02:09
Appointment Confirmation
Agent successfully locks in the 12 PM slot for the next day.
02:31
Location Identification
Customer identifies as being from Vizag, helping the agent localize the relationship.
Discovery Questions
4
Q1
So meeku em undi sir? (What do you have/what is the issue?)
Q2
Enni years ka undadu sir manaki diabetes? (How many years have you had diabetes?)
Q3
Recent ga edaachi blood test report undaadaa sir? (Do you have any recent blood test reports?)
Q4
Meeku English comfortable vere emem language telusundi sir? (Are you comfortable with English or other languages?)
Trust Signals
3
Sharing specific medical data (HbA1c 7.1, Fasting 156)
Agreement to send reports on WhatsApp
Willingness to speak with a doctor
Enthusiasm Signals
1
Repeated 'Okay' and 'Pampistaanu' (I will send) regarding reports.
Resistance Signals
1
Skepticism about previous medicines ('em upayogam ledu')
Confusion Signals
1
Initial confusion about the AIWO name appearing on the phone.
Topics Discussed
Diabetes Management
Sexual Health/Testosterone
Blood Test Reports
Doctor Consultation Scheduling
WhatsApp Communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about the call source but cooperative. |
| Needs Discovery | 2 | negative | Expresses frustration over 10 years of diabetes and failed previous treatments. |
| Closing | 3 | neutral | Happy to have a doctor consultation scheduled and a clear next step. |
Call Transcript
Click to expand
Speaker 0
0.95s
Hello.
Speaker 1
1.37s
Hello.
Speaker 0
2.17s
Hello.
Speaker 1
4.57s
Aa sir cheppandi.
Speaker 0
5.91s
Aa saringa IO-la nunchi call chesukondi.
Speaker 1
8.69s
Avunndi avunndi artham ayindi avunndi nenu one of the try chestundi evaru connect avvaledu. Malla notification try cheste.
Speaker 0
12.65s
Nenu number-ki call chesthunnaanu sir text refer call chesthunnaanu.
Speaker 1
14.91s
Andaru vachchina numbare AIW ani vastadi anthe, ala pettaanu annamaata WhatsApp dwara order connect cheddaam anthe ala pettaanu.
Speaker 0
23.55s
No problem sir. So meeku em undi sir? Kaavaalani cheppandi. Okay okay.
Speaker 1
24.01s
Ippudu emaina
Speaker 1
27.31s
Okay okay fine diabetic fine.
Speaker 0
29.19s
Okay sir.
Speaker 1
29.57s
Hybrid ten years kaputundi andi, related ga anni grounds icchestunnaayi andi, cough cough problem, cough cough problem.
Speaker 0
37.37s
Sir meeru naa idea undi mee background konchem clear gaa maatlaadataaraa konchem?
Speaker 1
37.73s
Naa team background konchem
Speaker 1
41.49s
Okay okay, adi related ga problems vastayandi testosterone levels kani ejaculation kani.
Speaker 1
48.65s
Timing problem kaani matte ivanni ashtamaina undaaru kadaa.
Speaker 0
50.53s
Okay
Speaker 0
52.83s
Ade.
Speaker 1
52.83s
Ade enimidi vela chaduvutundi, avanni vaadeshaanandi emi upayogam ledu.
Speaker 0
57.35s
Aa mari.
Speaker 1
57.35s
Aa mari naaku emaina upayogam undadu, ayithe first of all basically ga memu I am suffering with diabetic andi.
Speaker 0
63.49s
Diabetes.
Speaker 1
63.53s
Daani drushti pattutundi manaki medicine undaa? Unte utte ledante problem.
Speaker 0
65.89s
Enni years enni years ka undadu sir manaki diabetes
Speaker 1
69.39s
Kaani arichinchunnaayi.
Speaker 0
70.75s
Ten years ga undaali sir, meeru recent ga edaachi blood test edaachi I think report edaachi undaadaa sir?
Speaker 1
75.51s
Aa chesukunnaamandi, manam maatram vaadutunnaamandi, moodu aaru ayithe vaadutunnaanu, HB HB okati AC maatram elu point oka daaniki aaru ki vachindandi.
Speaker 1
85.41s
Aa 156 undandi.
Speaker 1
88.11s
Fasting laa prakaara fasting vandalaayi undandi, aa adi sir BP control naa undi, indaraku okay ade andi, emi antaru kadandi tablets vaadite inka vaallaki oka tablet vaadite vaallaki oka injection vaadite sugar janmalo raadantaru, ippudu emi teliyatledu emante cheppandi sir.
Speaker 0
105.51s
No em problem sir, meeku English comfortable vere emem language telusundi sir meeku?
Speaker 1
110.95s
Idi Telugu English English antha mee bhasha naaku artham avuthundi, naa thuppulo meeku artham kaadu cheppandi, try try actually try to say something English cheppandi em ledu.
Speaker 0
119.71s
Ae madam, nenu doctor kitta dhaan opinion adagabodhaanu sir nenu okaynaa sir?
Speaker 1
124.35s
Doctor kitta.
Speaker 0
124.39s
Aa doctor ki doctor daggara oka consultation unnaaru meeku arrange chestaanu meeru.
Speaker 1
129.19s
Aa
Speaker 0
129.47s
Meeru edem concerns undi ani cheppandi. Naaku telisi ee buddhu doctor slot vachchi available ledu. Repati 12 o'clock meeku arrange chesthaanu sir. Repu madhyahnam okay naa meeku?
Speaker 1
136.81s
Okay undu okay undu okay undu.
Speaker 0
138.83s
Aa meeku previous ga ayithe reports edaachhi undindante ee number ki meeru pampinchaaru sir memu.
Speaker 1
143.27s
Pampistaanu pampistaanu. Nee number pick chesukonnaa?
Speaker 0
145.19s
Nenu
Speaker 0
146.69s
Aa ee number-a feed chesukondi, naa peru Bharath da, mee yaava ooru sir? Mee India Hyderabad.
Speaker 1
149.49s
Aa
Speaker 1
151.57s
Visakhapatnam andi Andhra Vizag.
Speaker 0
153.23s
Vaisakh vaisakh okay no problem sir, meeku ememi reports meeru recent-ga eppudu ettirani telustundi amma sir? Last-ga eppudu belt veseestru meeru.
Speaker 1
161.11s
Okay this is for padhi days, okka week padhi days avuthundandi petta ippudu.
Speaker 0
165.63s
Aa, nenu WhatsApp lo meeku hi message paduthunnaanu sir, meeru daaniki aa number ki share cheyandi.
Speaker 1
168.03s
Aa number ki share cheyandi.
Speaker 0
170.21s
Nerayathala repu madhyahnam pannendu to okati o'clock lopala nee doctor daggara consult chesi meeku edi maadi treatment isthe baagundani ya supplement eduthu baagundani oka doctor meeku manchi isthaaru sir.
Speaker 1
170.57s
Aa
Speaker 1
178.41s
Adu sir.
Speaker 1
181.87s
Okay andi, okay andi.
Speaker 0
182.93s
Okay nandi adi.
Speaker 1
184.27s
Manchi kaamchudu.
Speaker 0
185.61s
Okay okay nenu send chesthaanu meeku WhatsApp-lo.