A
Call Intelligence
Birendra with Ankit Patro — Feb 18, 2026 11:40
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.5/10
Conversion Probability
80.0%
Personalization
10.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Ankit Patro
Ankit Patro did not attempt to close on call with Birendra. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Very Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer/Referrer
Lead Type
b2b
Conversation Flow
Opening Type
referral_based
Opening Quality
Excellent
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Relationship-based
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:32 (92s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
34
Rep Words / Customer Words
138 / 164
Rep Longest Monologue
16s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Very Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| chennai center visit | Customer | -- | Positive | Referral Lavanya visiting Chennai centers this weekend. |
Key Moments
300:25
Referral Introduction
Customer introduces Lavanya as a lead/visitor for the Chennai center.
00:55
Confidence Affirmation
Customer tells the rep he has total confidence in his sales ability, cementing the partnership.
01:10
Personal Vulnerability
Customer shares his history of being bedridden, creating a high-trust emotional connection.
Trust Signals
3
Sharing personal medical history
Referring a colleague
Explicitly stating 'I have too much confident on you'
Enthusiasm Signals
2
Rep's excitement about meeting CEOs
Customer's 'God is great' exclamation
Topics Discussed
Referral coordination
Chennai center visit
Conference performance
Personal health recovery
Professional mentorship
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Warm greeting and immediate dive into the referral topic. |
| Middle | 2 | neutral | Expressing confidence in the rep's sales ability. |
| Closing | 3 | neutral | Sharing a personal story of recovery and gratitude. |
Call Transcript
Click to expand
Speaker 1
0.53s
hello
Speaker 0
1.67s
hai inka saath. this is birendra.
Speaker 1
4.21s
haay sar gud maarning haav is yu?
Speaker 0
5.63s
I'm fine, fine. I was just talking to my ISC counterpart Lavanya who had done her GSLNU, you know, we had discussion about her yesterday.
Speaker 1
10.53s
Okay.
Speaker 1
15.27s
Okay.
Speaker 0
15.81s
so she is traveling to chennai this by this weekend and all.
Speaker 1
19.51s
Okay okay.
Speaker 0
19.95s
Okay. So so I then I just took your name and all and maybe you know you know she can go and have a look at the centers and things like that. Yes.
Speaker 1
29.99s
Yes please yes please I will love to host you.
Speaker 0
31.23s
love to post that. also looking yeah yeah. So what I'll do is uh you I'll I'll give your number to her and her number to you. You guys can coordinate and maybe you can inform your counterpart in Chennai.
Speaker 1
43.19s
yes yes.
Speaker 0
43.37s
Yes yes. That's you can be hosted across. Perfect.
Speaker 1
45.07s
perfect, perfect. yes sir.
Speaker 0
46.97s
all right. and how is the conference going?
Speaker 1
48.83s
Yeah, good, lot of crazy people today. I met lot of uh CEOs who who showed interest. So we will be like doing crazy things together. And we have you, right? When I have you, why do I need to fear about sales? You you you will take care of everything. You know, I have too much confident on you.
Speaker 0
54.39s
We will be like
Speaker 0
58.17s
I have you
Speaker 0
60.87s
You will take
Speaker 0
62.31s
I know I have
Speaker 0
64.37s
And I
Speaker 1
64.77s
and I will learn lot of things from you. like I am just away.
Speaker 0
67.85s
No no definitely life is all about you know I I learned my hard lessons 29 years before four years when four years I was on a bed no I strength of walking.
Speaker 1
73.25s
Yes. Exactly.
Speaker 1
75.99s
Hmm hmm.
Speaker 0
77.65s
I only dreamt of my walking.
Speaker 1
77.67s
Hello.
Speaker 0
80.01s
Getting at the bed. So God is great.
Speaker 1
82.75s
Exactly, God is great.
Speaker 0
83.17s
exactly god is great.
Speaker 1
85.07s
Yes sir please we will connect sir. Yeah thank you thank you.
Speaker 0
85.57s
Will connect sir. Ya thank you. Thank you. LCR number?
Speaker 1
88.63s
yes please please do say yes. okay thank you.
Speaker 0
89.87s
Okay.
Speaker 1
91.79s
Bye.