A
Call Intelligence
Uday with Ankit Patro — Feb 15, 2026 21:25
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Ankit Patro
Ankit Patro skipped both rapport building and needs discovery on call with Uday.
No Close Attempt: Ankit Patro
Ankit Patro did not attempt to close on call with Uday. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Unknown
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:15 (16s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
13 / 16
Rep Longest Monologue
2s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:04
Customer explanation
Customer clarifies that a call was accidentally triggered from his end ('idhar se call lag gaya tha').
Topics Discussed
Accidental dialing
Call acknowledgment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer explains why a call was triggered from his side. |
Call Transcript
Click to expand
Speaker 1
0.45s
Hello.
Speaker 1
1.25s
Yes Uday.
Speaker 0
4.09s
Are call lag gaya tha idhar se, theek hai.
Speaker 1
6.63s
Haanji.
Speaker 0
8.25s
Ghar se kar diya tha.
Speaker 1
11.47s
Accha accha, okay okay, fine.
Speaker 0
14.49s
Unhone pata hai vo Babar bada.