A
Call Intelligence
Levan Neer with Ankit Patro — Feb 19, 2026 10:58
Deal Lost
Hot
Call History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
13% into call
Pitch Approach
Collaboration-based
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
2:59 (179s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
74
Rep Words / Customer Words
248 / 282
Rep Longest Monologue
12s
Customer Longest Monologue
15s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling conflict
i will be in chennai by twenty two or twenty three i think... twenty four for sure
|
logistics | Customer | Yes | flexibility/incentivization | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness center visit/collaboration | Rep | -- | Positive | Inviting the customer to see the facility and discuss business synergy. |
Key Moments
300:24
Collaboration Proposal
Agent pivots from small talk to the business value of a visit.
01:42
Personal Commitment
Agent offers to stay an extra day in Chennai to meet the customer, building high rapport.
02:16
Flight Booking Commitment
Customer commits to booking a flight and confirming by evening, a strong closing signal.
Discovery Questions
4
Q1
How is your AI summit?
Q2
When you were in Chennai?
Q3
When are you coming down to Chennai then?
Q4
What do you suggest?
Trust Signals
3
Willingness to extend stay in Chennai
Sharing future business plans (Mumbai launch)
Directly asking for the agent's suggestion
Enthusiasm Signals
3
Yeah, please, please, please say back
That would be good
I'm sure, I'm sure
Confusion Signals
1
Minor confusion over specific dates (23rd vs 24th)
Topics Discussed
AI Summit
Chennai Wellness Center Visit
Mumbai Center Launch
Business Collaboration
Travel Logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Warm greeting and update on the AI summit. |
| Middle | 2 | neutral | Discussing the possibility of visiting the center and collaborating. |
| Closing | 3 | neutral | Agreeing to confirm flight details and meet. |
Call Transcript
Click to expand
Speaker 0
0.15s
Hello,
Speaker 1
0.89s
haay levan neer, gud maarning.
Speaker 0
2.33s
halo. gud maarning naa ankit.
Speaker 1
4.27s
blouse.
Speaker 1
5.35s
Yeah.
Speaker 0
5.43s
Yeah. I'm good, I'm good, thank you. Can you hear me?
Speaker 1
8.33s
Ya it's fine.
Speaker 0
9.43s
Yeah, yeah. So how is your AI summit? It's over, not yet over?
Speaker 1
12.89s
aa no it's even extended till twenty one or twenty two. aa when you when you were in chennai?
Speaker 0
17.45s
When you when you
Speaker 0
20.83s
I'll be in Chennai on Saturday and Sunday.
Speaker 1
24.13s
Okay, it would be good if I would have there, you would have done some massive collaboration or something like that.
Speaker 0
25.03s
That would be good.
Speaker 1
30.21s
but no issue you can visit our wellness center. I will say someone from front desk they will guide you.
Speaker 0
35.03s
Front
Speaker 1
37.09s
Let's see how we are doing what the thing we are doing how our wellness center is.
Speaker 0
37.11s
Hmm.
Speaker 1
41.93s
And it will give you a quick idea.
Speaker 0
41.95s
Okay.
Speaker 0
44.39s
Yeah. And you're
Speaker 1
44.85s
And you are already in that field, right? You have done your masters, sir was saying.
Speaker 0
48.83s
Okay.
Speaker 1
50.13s
Oh yeah, we were doing some great things. I was also talking with him with same thing.
Speaker 0
54.71s
Okay okay. Yes.
Speaker 1
55.97s
yes yes yes.
Speaker 0
56.89s
So when are you coming down to Chennai then?
Speaker 1
59.11s
after like completing this AI summit, I have few things in Mumbai because Mumbai we are planning to launch one more center there.
Speaker 0
67.83s
Okay.
Speaker 1
68.05s
And have couple of meetings here.
Speaker 0
70.51s
O
Speaker 1
70.67s
oh i will be in chennai by twenty two or twenty three i think. probably twenty three. no idea.
Speaker 0
77.89s
twenty is going to be
Speaker 1
82.97s
let me check one.
Speaker 0
85.39s
That's on Monday.
Speaker 1
87.31s
one minute de.
Speaker 0
89.21s
yaa. twenty three is on monday.
Speaker 1
91.57s
twenty three. hmm. monday aur tuesday. by twenty four i will be in chennai.
Speaker 0
97.89s
twenty four for sure if you are there in Chennai I can stay back one more day not an problem for me.
Speaker 1
102.79s
Yeah, please, please, please say back. Because if I will be not there and yeah, they they can guide you but that interaction will be gone.
Speaker 0
111.45s
Siddhameethamil
Speaker 1
111.99s
Okay.
Speaker 1
114.25s
eni vark baai da ve in chennai?
Speaker 0
117.15s
The main reason why I would like to visit is because somewhere where we can collaborate. My intention is also.
Speaker 0
125.27s
So it's good if you are around we can just you know talk about it. So what do you suggest?
Speaker 1
130.67s
Okay okay.
Speaker 0
134.65s
if you are sure about you then I am sure.
Speaker 1
136.11s
No, I'm sure, I'm sure. By today evening only I will book my flight. Once it's done, I will let you know once I get confirmed with everything.
Speaker 0
139.97s
Okay.
Speaker 0
144.53s
Ya okay.
Speaker 1
145.87s
Haan,
Speaker 0
146.27s
so my actual plan is only on saturday and sunday.
Speaker 1
147.29s
Plans only of factory and
Speaker 1
150.23s
ya.
Speaker 0
150.47s
Ya.
Speaker 0
151.87s
So my actual plan is on Saturday and Sunday.
Speaker 0
155.95s
So, staying back one,
Speaker 0
158.33s
Not a problem.
Speaker 0
160.17s
Yeah, okay. So not a problem for me to stay back one more day.
Speaker 1
160.51s
Ya okay.
Speaker 1
164.17s
hmm perfect perfect then we'll meet then.
Speaker 0
166.79s
So you just confirm me by evening.
Speaker 1
169.35s
Today evening I will confirm you.
Speaker 0
171.81s
Yeah, yeah, you can make your plans and then let me know. I can also plan accordingly. Yes, please.
Speaker 1
172.37s
You can
Speaker 1
175.57s
Yes please. Yeah perfect. Okay sure. Thank you. Thank you.
Speaker 0
176.75s
Okay sure thank you thank you. Ya bye bye.