A
Call Intelligence
Ahmed with Ankit Patro — Feb 18, 2026 20:42
Deal Lost
Cold
Call History
4 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Ankit Patro
Ankit Patro did not attempt to close on call with Ahmed. Coaching opportunity.
No Rapport or Discovery: Ankit Patro
Ankit Patro skipped both rapport building and needs discovery on call with Ahmed.
Low Performance: Ankit Patro
Ankit Patro scored 1.0/10 on call with Ahmed. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Hindi
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:22 (22s)
Primary Language
Hindi
Code Switching
None
Total Speaker Turns
13
Rep Words / Customer Words
14 / 24
Rep Longest Monologue
2s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
authority
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Number / No Intent
Main kyon karunga bhai?
|
authority | Customer | No | Poor |
Key Moments
200:08
Identity Disclosure
The rep identifies as Ahmed, but the customer remains confused.
00:17
Denial of Intent
Customer explicitly denies having initiated contact, effectively ending the sales potential.
Resistance Signals
2
Denial of previous contact
Questioning the caller's identity
Confusion Signals
2
Customer doesn't know who the rep is
Rep seems to be responding to a call they think the customer made
Topics Discussed
Identity verification
Location (Maharashtra)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer asks 'Aap kaun baat kar rahe hain?' |
| middle | 2 | neutral | Customer denies calling: 'Main kyon karunga bhai?' |
Call Transcript
Click to expand
Speaker 1
0.01s
Haan.
Speaker 1
1.35s
Hello.
Speaker 0
2.49s
Yes, woosh.
Speaker 1
4.41s
E kon?
Speaker 0
5.83s
Aap kaun baat kar rahe hain?
Speaker 1
8.85s
Main Ahmed baat kar raha hoon.
Speaker 0
9.97s
Haan sir.
Speaker 1
12.03s
Maharashtra.
Speaker 0
13.57s
Accha bataiye kya hua?
Speaker 1
15.93s
Ko naapne kar raha tha na.
Speaker 0
17.55s
Main kyon karunga bhai?
Speaker 0
20.79s
Problem
Speaker 1
20.91s
Nahi bol rahi thi na.